What you’ll do
- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
- Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
- Others: Ad-hoc tasks/works assigned by Line Manager.
- Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
- Work time: Monday to Friday (9:00 AM to 6:00 PM)
What we seek
- Self-motivated, proactive, take ownership and personal responsibility;
- Hardworking & friendly team player, enthusiastic and adaptable;
- Fast learner, can-do attitude, straightforward and simplify;
What you’ll need
- Bachelor/ College's degree, preferably in marketing or business related subjects;
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow & merchant solutions; high skill in campaign management;
- Able to work independently and work under pressure;
- Proficiency in written Vietnamese & English;
- Hands-on experience with MS Excel, Word and PowerPoint.
- While ensuring your application is prioritized for reaching out and your data remains protected following the personal data privacy, we encourage you to apply directly via our Careers Website instead. Please review our Candidate Privacy Notice. To proceed next steps, please confirm your consent to our Privacy Policy; without it, there will be distinctly some delays in moving forward with your application.
- To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Skills Required
- Bachelor's or college degree, preferably in Marketing or a business-related subject
- At least 2 years of experience in sales, account management, and customer support
- Understanding of product flow and merchant solutions
- Campaign management experience
- Ability to work independently and under pressure
- Written Vietnamese and English proficiency
- Hands-on experience with Microsoft Excel, Word, and PowerPoint
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
Lalamove Insights
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
