The Role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are seeking a dynamic Account Management Associate to drive business growth by managing client relationships, ensuring retention, and maximizing transaction value. In this role, you will work closely with existing clients to understand their needs, design targeted engagement strategies, and enhance their experience with Lalamove. Your efforts will be essential in boosting client satisfaction, reactivating churned users, and contributing to long-term business success.
As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.
Think you are up for it? Apply now!
What You’ll Do:
- Drive corporate account growth by constantly seeking new opportunities to develop, expand, and strengthen relationships with key clients in addition to driving merchant retention across cohorts, ensuring targeted transaction value.
- Act as the primary point of contact for key clients, providing the necessary support and addressing their needs.
- Design, monitor, and control PDS while creating user education, engagement, and retention campaigns.
- Manage the Support team by setting targets, delegating tasks, and monitoring performance.
- Conduct client meetings, analyze data to identify patterns and solutions, and collaborate with stakeholders for cross-departmental initiatives.
- Evaluate customer potential, convert leads into sustainable corporate users, and reactivate churned clients.
- Oversee app-based banner placement aligned with running campaigns
What We Seek:
- Strong analytical and problem-solving skills to drive merchant retention and convert leads into loyal users.
- Experience in campaign management to design and execute user education, engagement, and retention initiatives.
- Excellent leadership and communication skills to manage teams, conduct client meetings, and build lasting relationships.
- Strategic mindset with a proactive, can-do attitude for cross-departmental collaboration and business growth.
What You’ll Need:
- A university degree in Business, Marketing, or a related field.
- At least 1 year of experience in sales, preferably in account management
- A proactive, passionate, and detail-oriented mindset with strong self-initiative.
- Excellent communication skills in both written and spoken English and Bangla.
- Proficiency in Microsoft Office 365, Google Workspace, and data reporting tools.
- Strong analytical skills with the ability to handle large data sets and generate actionable insights.
- Familiarity with social media platforms and their use in business contexts.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
