Account Lead - NSSR with German

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

We are looking now for an SRM Account Lead to join our GSS team, who is responsible for ensuring that all SRM services are performed per agreed commitments and interfacing with Account leadership on any issues or escalations that may arise relating to SRM functions.  This role identifies and leverages appropriately skilled resources for the completion of service request proposals, assures and approves the output of the Response Managers, and provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets.  Additionally, the SRM Lead analyzes non-standard service requests to determine if repetitious request types should be orderable as standard and supports prioritization of service requests in line with business objectives and contractual commitments.

Daily challenges

• Serves as the single point of contact to the account/ABMgr for any issues or escalations that may arise relating to any of the SRM functions
• Ensures all SRM services are performed for the account per the agreed SLA’s (contract between DXC and the Client)
• Identifies and leverages appropriately skilled resources for the completion of service request proposals
• Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets
• Supports prioritization of service requests in line with business objectives and contractual commitments
• Builds effective relationships with ABMgrs and clients.

Experience and skills required

• Bachelor’s degree
• Fluent in English and in German
• 3 years of Professional Experience
• 1 year of Service Request Management SME experience
• SME knowledge in SRM and ABM global capabilities
• Business problem solving, critical thinking and information analysis
• Leadership and people management skills
• Workforce planning and organizational skills
• Contract structure and account contract controls
• Financial/P&L Management.

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely.
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you see yourself working with us, do not delay sending us your CV in English.

At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.
Please note, only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.