Account Manager - Mid-Market (Growth)

About Us:
Founded in 1995, ADLINK is one of the world’s leading-edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.
Salary Range: 
Our pay range for this position is expected to be between $80,000 - $120,000 a year (base salary + commission and bonuses). Multiple factors are considered in determining a salary including an individual’s skills, qualifications, and experience. 
This position is office-based. 
Job Summary:
On the Strategic Growth Team, an Account Growth Manager is an Inside Sales Specialist that is dedicated to proactively expanding accounts, driving incremental revenue, optimizing internal processes, and holding teams accountable for tracking growth opportunities. They focus on identifying opportunities to upsell or cross-sell products and services to enhance client satisfaction and loyalty while driving business growth.
Essential Job Functions (include, but are not limited to the following):

• Develop new customers to increase overall market coverage, penetration, and share the key of end-user accounts.
• Analyze client accounts to identify areas where additional products or services can be introduced to meet client needs.
• Ability to hunt new accounts/contacts using any tool.
• Interact with customers by introducing product line recommendations and ADLINK upcoming technology solutions.
• Regularly conduct daily conference calls and emails with customers to deliver product information and discover new opportunities.
• Pursue sales leads, conduct customer MS Teams meeting, respond to more complex customer inquiries, negotiate pricing and delivery times within stated targets.
• Conduct new product introduction meetings with customer.
• Build relationships by maintaining regular communication with customers to ensure needs are met and address account problems, concerns, and/or suggestions.
• Support and manage the relationships with all assigned customers, ensuring high customer satisfaction.
• Maintains current records within SalesForce.com in accordance with company policies and expectations.
• Manage and maintain a portfolio of accounts to achieve long-term success.
• Track weekly and monthly sales region forecasts and maintain your sales pipeline.
• Utilizes sales tools including ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow.
• Meet established goals for product sales and drive initiatives outlined in the Sales Process and team goals.
• Ability to work independently and as part of a team.

Job Qualifications (To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Education:

• Bachelor’s degree is required, preferably in Computer or Business majors.

Experience:

• 3+ years of experience working with Industrial computers/products.
• Previous Inside Sales Specialist experience with industrial market solution is preferred.
• Familiar with inside sales process from pre-sales to post-sales.

Knowledge/Skills/Qualifications:

• Excellent written, verbal, and presentation skills.
• Proficiency communicating with customer: provide good and clear communication via phone and email, product presentation skills to a small group.
• Customer Relationship Management: Foster positive, maintain relationships with customer by providing exceptional quick response, pre-sales and post-sales support and ensuring their satisfaction.
• Prospecting and Lead Qualification: Identify and qualify potential leads through research and engagement to ensure they are good fit for our products.
• Negotiation: Collaborate with potential customers to negotiate pricing to reach out mutually beneficial agreement.
• Closing Deals: Utilize effective sales techniques and strategies to successfully close deals and meet or exceed sales quotas.
• Previous experience with SalesForce.com is preferred.

Competencies:

• Strategic Thinking - systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex deal challenges.
• Communication - tailors communication to the customer’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills.
• Interpersonal Influence - uses rational and emotion drives that would appeal to customers to drive negotiation conversations in his or her favor.
• Networking - identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works cooperatively with a wide range of internal stakeholders for deal success.
• Workflow Management - Highly organized with a rapid, yet methodical approach. Sets clear time-bound objectives that align with business growth.
• Negotiation - Experience in deal negotiations with a successful track record. • Ownership - Goes out of his or her way to complete a job with a relentless drive to achieve results; is independent and self-directed

 

Benefits:  

• Medical, Dental, and Vision Insurance. 

• Life, AD&D, Short Term Disability, and Long-Term Disability insurance. 

• 401k retirement plan 

• HSA, Health Care FSA and Dependent Care FSA 

• Vacation and Sick Leave. 

• Paid holidays and floating holidays. 
   

Physical Demands and Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement: 

Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.  

Additional information about the role: 

Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.