The Role
Manage billing and financial processes for national/strategic accounts: prepare and issue invoices, analyze and resolve discrepancies, process adjustments, maintain account records, support collections, liaise with FP&A/Sales/Operations, maintain audit trails and compliance with GAAP and SOX.
Summary Generated by Built In
The Account Finance Specialist is responsible for managing billing and financial processes for a portfolio of national and strategic accounts, ensuring accuracy, timeliness, and compliance with established policies and controls. This role includes preparing and issuing invoices, analyzing and resolving discrepancies, processing adjustments, maintaining account records, and supporting collections activities
Compensation: $60,000 - $70,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
- Maintain an account control workbook (ACW) for each account assigned.
- Prepare and generate accurate and timely invoices for multiple service types across a variety of bill cycles for assigned portfolio of National/Strategic Accounts customers.
- Review data, resolve discrepancies, and enter all start/change and cancellation data into system for assigned portfolio of accounts, new job setup.
- Analyze and process all invoice adjustments requests (NAAF form), including review and verification of information for accuracy, reasonableness, and compliance with National/Strategic SOX policy.
- Serve as first point of contact, support and subject matter expert for Client Experience Account Managers (MCX), FP&A partners and Branch Managers, answering inquiries, reviewing billing, identifying process, or training issues and recommending solutions.
- Work closely with Cash Applications, Sales, MCXs and Operations to ensure completeness of billing data and accuracy of invoices and collection assistance.
- Immediately following billing, place copies of all monthly billing records on the organization SharePoint site.
- Review and resolve unapplied cash upon notification of receipt.
- Review aging reports with MCXs, Senior Director of CX, and responsible Operations management at least monthly.
- Collection efforts to resolve unpaid/past due items on assigned account(s), which might involve research and direct communication with a client.
- Maintain the accuracy of account-level billing procedures by making prompt changes to the documentation and playbooks.
- Ensure all responsibilities are executed in compliance with policies and procedures, maintaining a set standard for the Client Experience Team.
- Attend all mandatory training programs, meetings and remain current on changes with policies and procedures.
- Maintain complete and organized hard and soft copy files and audit trails on each assigned National/Strategic Account for assigned portfolio.
- Miscellaneous duties as assigned.
- Minimum of 5 years billing experience in a fast-paced, high volume, deadline-driven environment.
- Bachelor’s Degree preferred in Business Administration, Finance, Accounting, or other business-related discipline.
- Highly proficient with spreadsheet software and MS Office applications, i.e., Word, Excel, PowerPoint, Access, Visio, Outlook.
- Solid knowledge of standard billing practices, general accepted accounting principles (GAAP) and Sarbanes-Oxley controls.
- Ability to multi-task and complete responsibilities on time with a high degree of accuracy and attention to detail.
- Ability to work both independently and as a part of a team with minimal supervision.
- Oracle ERP experience highly preferred.
- Must be able to communicate effectively written and verbally.
- Must be able to take directions from management and have prior experience working with more than one member of an overall management team.
- Must be dependable and able to work overtime as required to meet deadlines.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Skills Required
- Minimum of 5 years billing experience in a fast-paced, high volume, deadline-driven environment
- Highly proficient with spreadsheet software and MS Office applications (Excel, Word, PowerPoint, Access, Visio, Outlook)
- Solid knowledge of standard billing practices, GAAP and Sarbanes-Oxley (SOX) controls
- Ability to multi-task and complete responsibilities on time with high accuracy and attention to detail
- Ability to work independently and as part of a team with minimal supervision
- Must be able to communicate effectively in writing and verbally
- Must be able to take directions from management and have prior experience working with multiple management team members
- Must be dependable and able to work overtime as required to meet deadlines
- Oracle ERP experience
- Bachelor's Degree in Business Administration, Finance, Accounting, or related discipline
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
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The Company
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
