The Role
Manage customer orders, sample requests, and all customer communications. Monitor email/phones for purchase orders, confirm product/pricing/delivery dates, handle inquiries and complaints, enter orders and new items into PeopleSoft ERP, and maintain order logs for the plant.
Summary Generated by Built In
Job Summary & Responsibilities
Atlas Molded Products is seeking a Customer Service Specialist for the Sacramento, CA Facility.
Customer Service Specialist Primary Responsibilities
- Responsible for managing customer orders, sample requests and all customer communication.
- Monitor email and phones for customer purchase orders and requests.
- Responsible for confirming product, pricing and delivery dates to customer in timely manner.
- Plant contact for customers with inquiries and special requests.
- Manages complaints and other customer issues effectively.
- Responsible for order management system.
- Responsible for entering all customer orders and new item upload requests into PeopleSoft ERP System.
- Maintains order logs for plant as needed.
Customer Service Specialist Experience
- Minimum of 1 year in customer service experience.
- Preferred experience in a manufacturing environment.
Customer Service Specialist Knowledge, Skills & Abilities
- Must be fluent in English language; including reading, writing and verbal.
- Must be fluent in Microsoft Word and Excel.
- Experience with ERP System and Microsoft Outlook is preferred.
Customer Operations Specialist Education, Licenses & Certifications
- High school diploma or general education degree (GED) preferred.
- College degree preferred.
Customer Operations Specialist Additional Information
- The duties of this job may vary slightly across divisions and locations. This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job.
- To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Please note this position is onsite.
Total Compensation
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
AMP3
Skills Required
- Minimum 1 year customer service experience
- Experience in a manufacturing environment
- Fluent in English (reading, writing, verbal)
- Fluent in Microsoft Word and Microsoft Excel
- Experience with ERP systems (PeopleSoft) and Microsoft Outlook
- High school diploma or GED
- College degree
- Onsite work in Sacramento, CA
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The Company
What We Do
Atlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment.
