Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Summary
The Account Manager will be responsible for the relationship between Manhattan Associates and its clients and prospects. They will develop and expand relationships at all levels.
They responsible for identifying, developing and closing opportunities for Manhattan Associates software products and services.
Essential duties and responsibilities
Include the following. Other duties may be assigned.
Develop and execute an appropriate strategic and tactical account plan and roadmap for assigned accounts/prospects.
Analyze, understand the account power map and develop relationship at all levels of the account including Executive level.
Identify new potential areas of development and sales opportunities within the account.
Work closely with PSO and CSO to leverage existing work and propose new and innovative services offers.
Support Manhattan Associates Services teams in the customer management.
Build and develop relationships with potential partners.
Opportunity qualification within new and existing clients.
Understand and articulate the Value proposition of Manhattan products and services
Understand the Competitor offerings and positioning and be able to differentiate Manhattan products/service from them.
Ensure customers referenceability for Sales and Marketing.
Participate to the dynamic of Manhattan Associates customers’ community.
Contract negotiation and closure.
Demonstrate an understanding of key account management process.
Follow corporate sales methodology and processes.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education / Experience
Sales Account Management experience or Project Management experience, achieved with a technology-led, Supply Chain solutions business, or a Consulting Services organization
Desirable, Master degree in engineering, business, supply chain management or related product/service specialty
Internal candidates should demonstrate client management in a demanding and challenging project role
Goals / results oriented with a Quarterly target driven culture
Comfortable dealing at Executive level in Tier 1 organizations
Strong client relation skills
Attention to detail
Strong presentation skills
Effective communicator
Proactive, highly motivated
Strong Microsoft Office skills
Experience of maintaining Sales information/client information on a CRM package
DISCLAIMER
This job description indicates the general nature and level of work of the incumbent. It is designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
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At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- Sales Account Management experience or Project Management experience in technology-led supply chain solutions or consulting services
- Master degree in engineering, business, supply chain management or related product/service specialty
- Strong client relation skills
- Strong presentation skills and effective communicator
- Experience maintaining sales/client information on a CRM package
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
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