The Role
The Account Executive will strengthen client relationships, drive account growth, and manage renewals while delivering exceptional customer service and optimizing service delivery.
Summary Generated by Built In
🚀 Now Hiring: Account Executive
📍 Remote | California-Based
Join Crawford & Company as an Account Executive, where you’ll strengthen key client relationships, drive account growth, and deliver seamless service across high‑visibility programs. Make an impact by managing renewals, optimizing service delivery, and uncovering new opportunities within existing accounts.
Why You’ll Love It Here:
💻 Offers Work From Home Position
🧘 Excellent Crawford Benefits Supporting Financial, Physical & Mental Wellness
🤝 Generous Employee Referral Bonus Program
🛍️ Access to Multiple Employee Discounts
Role Overview:
⭐ Maintain and expand market share by delivering exceptional customer service and providing proactive, strategic account management across assigned clients.
📊 Analyze, coordinate, and oversee all client service requirements, including claims handling, loss data management, cost‑containment initiatives, and support with billing and collections.
🤝 Lead contract renewal negotiations and ensure effective cross‑functional collaboration to meet client expectations and service standards.
🚀 Identify and develop growth opportunities by promoting additional services to existing clients, supporting retention and expansion of high‑visibility programs.
Responsibilities📍 Remote | California-Based
Join Crawford & Company as an Account Executive, where you’ll strengthen key client relationships, drive account growth, and deliver seamless service across high‑visibility programs. Make an impact by managing renewals, optimizing service delivery, and uncovering new opportunities within existing accounts.
Why You’ll Love It Here:
💻 Offers Work From Home Position
🧘 Excellent Crawford Benefits Supporting Financial, Physical & Mental Wellness
🤝 Generous Employee Referral Bonus Program
🛍️ Access to Multiple Employee Discounts
Role Overview:
⭐ Maintain and expand market share by delivering exceptional customer service and providing proactive, strategic account management across assigned clients.
📊 Analyze, coordinate, and oversee all client service requirements, including claims handling, loss data management, cost‑containment initiatives, and support with billing and collections.
🤝 Lead contract renewal negotiations and ensure effective cross‑functional collaboration to meet client expectations and service standards.
🚀 Identify and develop growth opportunities by promoting additional services to existing clients, supporting retention and expansion of high‑visibility programs.
- Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and internal departments to ensure appropriate delivery of service.
- Works directly with Sales Team assisting with proposal preparation and presentation.
- Maintains high level of contact with clients to identify opportunities and develops action plans to drive success.
- Provides ongoing orientation of client personnel in Crawford methodology, systems and procedures.
- Updates Client Service instructions to ensure accuracy, communicating same to internal Crawford claims staff and appropriate departments.
- Monitors and analyzes trends in client loss costs and claims management service results, reviewing them with the client/broker/carrier as appropriate.
- Prepares client reporting to include performance monitors, stewardship reports, macro-analysis and Crawford client profiles.
- Serves as the single point of contact for the client and may coordinate the work of client service teams.
- Identifies and escalates cross-selling or up-selling opportunities.
- Manages and participates in the testing process and implementation for all new modifications.
- Assists with billing and collections.
- Tracks client complaints and develops action plans for improvement.
- Upholds the Crawford Code of Conduct.
- Bachelor's degree or an equivalent combination of education and experience
- Six or more years of progressive insurance carrier or brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.
- Ability to drive service agreements to signature.
- Understanding of industry pricing methodologies and monthly invoicing oversight.
- Understanding of Crawford role in service delivery.
- Report building and analytics via our iQ Portal.
- "Can do/winning" attitude, not easily discouraged by internal or external forces.
- Understands concepts of claim processing - intake to closure.
- Strong claim product and service knowledge.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
#LI-EM3 #LI-REMOTE
About UsWhy Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
