Account Executive

Echo’s Sales Operations Department is seeking a passionate, self-starter for our Account Executive role. This role is responsible for ensuring outstanding service by understanding and exceeding client needs and expectations. You will be responsible for providing solutions to client problems, managing client relationships, and analyzing daily operations to identify opportunities to improve efficiency and maximize profitability.

Position Overview: Echo’s Sales Operations Department is seeking a passionate, self-starter for our Account Executive role. This role is responsible for ensuring outstanding service by understanding and exceeding client needs and expectations. You will be responsible for providing solutions to client problems, managing client relationships, and analyzing daily operations to identify opportunities to improve efficiency and maximize profitability.

On this team, your work ethic, determination, and customer-first mentality will help you to secure and maintain relationships with key accounts while contributing to Echo’s long-term growth and success.

Job Duties & Responsibilities:

• Deliver exceptional client service by scheduling, booking, and tracking each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.)

• Verify timely pick-ups and deliveries, manage exceptions and service failures proactively with minimal client disruption, and work with sales to execute on requests based on each, individual client

• Manage day-to-day client relationships through strong verbal and written communication

• Proactively identify opportunities to improve operational efficiency for your team

• Develop and implement strategies to drive growth and increase profitability

• Maintain current operating procedures and update SOPs when necessary

• Quote all modes and leverage margin to drive growth for your sales rep/sales manager

• Partner with and mentor Logistics Coordinators to share workload and allow prioritization based on client needs

• Be an expert using Echo’s proprietary technology to perform all tasks required to fulfill client requests

• Manage account receivables for your accounts and proactively resolve issues when necessary

Skills & Qualifications:

• Bachelors degree

• 1-2 years of experience in Logistics, Supply Chain, or Transportation industries preferred

• Strong inter-departmental and client relationship building skills

• Excellent written and verbal communication skills

• Proficient in Windows Operating systems and Microsoft Office suite

• Proven track record of exceptional customer service/handling customer issues

• Thrives in a fast-paced, competitive environment that requires multi-tasking and problem solving

What’s in it for you?

• Competitive base salary w/ exceptional benefits (Medical, Dental, Vision, Disability, and Life Insurance, as well as 401K with company match, Pet Insurance, and more)

• Opportunities for professional growth and internal advancement

• A collaborative, upbeat, and inclusive work environment

• Work-life balance and flexible work accommodations

• Lifestyle and wellness perks (PTO, Commuter Benefits, Gym Membership Discounts, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation

This role is eligible for a bonus that is based on a combination of personal and business performance.