Job Title
Account Executive
Common accountabilities:
- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
- Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
- Works with a moderate level of guidance and direction from manager.
Specific accountabilities:
Develop existing accounts for the assigned small to medium customers, based on procedures defined.
Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.
Identify specific requirements and expectations for existing clients.
Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
Monitor business costs.
In support to the Account Manager/Senior Account Manager:
- Execute & process the operational requests received from key customer. Provide a best in class service delivery within set targets & contractual SLAs
- Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
- Ensure that key customers are informed in a timely manner of new product & solution releases
- Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
- Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
- Provide support to the Account Manager/Senior Account Manager for reporting
The incumbent receives some degree of guidance and is still acquiring higher-level skill and knowledge in his/her designated area of specialization.
KNOWLEDGE, SKILLS & EXPERIENCE
Education: University Degree
Knowledge, Skills, experience:
- Selling experience B2B in complex services / products of at least 2 years.
- Language: English and local language fluent
- IT knowledge functional level. Comfortable with IT jargon and on-line world
- Good understanding of Amadeus products and the travel industry.
- Knowledge of the Amadeus system at least at a level where Basic training can be provided to agents
- Solution selling (consultative selling)
- Should have good relationship building skills and communication skills
- Commercial skills with a systematic approach to sales
- Business vision to understand client’s requirements.
- PC skills
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
