Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
What we look for in this role:
We’re looking for an entrepreneurial, enthusiastic individual to join our quickly growing Client Success team. As an Account Executive, you will focus on building and cultivating deep client relationships and lead the strategic vision to ensure the long-term health of mid-market employer clients, resulting in long-term partnerships. You will have direct responsibility for client renewals, contracting lifecycle and product and membership expansions. This role is perfect for a high performer with a proven track record of success in retention, client satisfaction and revenue growth.
What you’ll do:
You will own all aspects of the client relationship – strategic and tactical – while driving member engagement in Transcarent Care Experiences.
- Build trusted relationships with clients and stakeholders proactively managing service delivery to accomplish client goals of clinical quality and financial outcomes yielding satisfaction, profitability, and retention.
- Own the client relationship from deal closure, through implementation, to ongoing success, assuring client loyalty as measured by high client satisfaction scores.
- Become a trusted advisor to the client by developing a deep understanding of the client’s benefits ecosystem.
- Develop, maintain and present quarterly and/or annual account development strategies.
- Identify and advance growth opportunities to achieve attainable upselling objectives through a consultative selling approach.
- Manage end-to-end renewal and retention strategy.
- Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must.
- Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform.
- Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance.
- Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization.
- Identify and convert key client contacts into Transcarent advocates, securing their participation in reference activities.
- Develop and lead client training, including open enrollment events, benefit fairs, union events, and leadership meetings, both onsite and virtual, to promote Transcarent services.
- Champion client needs within the organization and inspire a company-wide culture of client success.
- Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve Client Success framework.
What we’re looking for:
- 10+ years’ experience in Client Success
- Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred.
- Demonstrated record of accomplishment of high levels of retention, satisfaction, and expansion/revenue growth in the large enterprise, mid-market and/or labor market segments.
- Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success.
- Proven ability to drive change within complex organizations.
- Strong analytical skills and data driven mindset focused on translating data into meaningful insights.
- Flexibility and agility to work cross-functionally in a fast-paced environment.
- A process-focused approach, with strong problem-solving skills and keen attention to detail.
- Exceptional communication and presentation skills.
- CRM experience, preferably Salesforce.
- Ability to execute and prioritize multiple, competing priorities in a high growth environment.
- Experienced with and able to effectively manage ambiguity.
- Ability to travel at least 30% of the time, with overnight travel included.
- Bachelor's degree in business or related field.
- This is a remote position.
As a remote position, the salary range for this role is:
$130,000—$152,500 USD
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
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