Account Executive

The Account Executive (AE) is responsible for delivering an exceptional customer experience while supporting sales execution within an assigned territory and platform. This role serves as a primary point of contact for customer inquiries and training requests, ensuring timely communication, accurate booking management, and effective coordination across internal teams.

Key responsibilities include:

·       Serve as the primary point of contact for customer service requests related to training bookings.

·       Respond promptly to customer inquiries by phone and email, providing accurate information regarding training options and scheduling.

·       Manage and maintain accurate customer records and booking information in the CRM system.

·       Coordinate with Training Services, Operations, Key Accounts, and Sales teams to support a seamless customer experience.

·       Serve as a customer advocate and subject matter resource for the assigned platform.

·       Manage revenue bookings within the assigned territory and ensure booking details align with customer requirements.

·       Build and maintain positive client relationships and serve as a trusted advisor regarding training scheduling needs.

·       Address customer concerns before and after training events by identifying solutions, coordinating with internal stakeholders, and escalating issues when appropriate.

·       Monitor customer concerns and follow through until resolution.

·       Complete reporting and CRM data entry accurately and within established deadlines.

Minimum Qualifications

·       2+ years of relevant experience in customer service, account management, sales support, sales, or a related professional field.

·       Professional proficiency in English and Spanish, including verbal and written communication.

·       Experience using Salesforce to manage customer interactions, records, or related sales activities.

·       Strong interpersonal, active listening, and customer service skills.

·       Experience managing customer interactions by phone and email.

·       Strong attention to detail and organizational skills.

·       Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Preferred Qualifications

·       Bachelor's degree.

·       5+ years of sales experience.

·       Experience supporting training, aviation, transportation, or related service-based industries.

·       Working knowledge of FAR Part 91 and FAR Part 135 regulations.

·       Experience working with corporate flight departments and/or charter operators.

·       Pilot's license.

·       Negotiation skills and experience supporting customer retention initiatives.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time:

·       Constantly ascends or descends ladders, stairs, scaffolding, ramps, and poles.

·       Constantly moves in different positions including tight and confined spaces.

·       Occasionally remains stationary, standing or sitting.

·       Occasionally moves about to accomplish tasks or relocate.

·       Occasionally adjusts or moves objects up to 25 pounds.

·       Constantly repeats motions involving wrists, hands, and fingers

E‑Verify:
As a Federal Contractor, CAE is required to participate in the E‑Verify Program to confirm eligibility to work in the United States.
EEO notice link:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

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CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

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As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.