The Role
Owns the health and performance of a run-state client portfolio, leading governance meetings, health reviews, renewals, and expansion initiatives. Builds trusted stakeholder relationships, coordinates Support, Sales, Delivery, and Client Partner teams, manages escalations, monitors financial and operational performance, and ensures solutions remain stable, adopted, and aligned with client outcomes.
Summary Generated by Built In
Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Stoneridge founders recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2025 Top Workplace Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement.
As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We have office locations in Fargo, ND and Minneapolis, MN that serve as key collaboration hubs. In-person work at these locations is encouraged and, at times, required. Team members should expect to travel to these offices as needed based on role expectations, project requirements, team collaboration, training, or other business-driven needs. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.
It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey!
Stoneridge Software is seeking an Account Executive who is client-focused, operationally strong, and passionate about driving sustained value for long-term client partnerships. In this role, you’ll own the health and performance of a run‑state client portfolio, leading regular operational check-ins, health reviews, and governance rhythms to ensure solutions are stable, adopted, and delivering the intended business outcomes. You’ll build trusted relationships with key business and operational stakeholders, acting as a strategic advocate for clients while balancing Stoneridge priorities.
The ideal candidate brings 4–6 years of experience in SaaS account management or customer success with strategic customers and is highly skilled at managing renewals, identifying expansion opportunities, and driving growth through upsell and cross-sell initiatives aligned to client goals. An Account Executive excels at cross-functional coordination—partnering with Client Partners, Sales, Support, and Delivery teams to ensure seamless transitions from project to run, proactive issue resolution, and a consistent client experience. This role plays a critical part in maintaining financial and operational visibility, surfacing risks and trends, and ensuring that what was sold and delivered continues to meet—and exceed—client expectations.
A Day in the Life
- Lead regular cadence meetings (operational check-ins, health reviews, roadmap alignment) for run-state clients.
- Build and maintain strong, trusted relationships with key operational and business stakeholders.
- Act as the voice of the client internally for run-state needs while balancing Stoneridge priorities.
- Driving growth strategies by partnering with stakeholders.
- Identify, purse, and close upsell and cross-sell opportunities aligned with client goals.
- Own run-state portfolio health for assigned clients, ensuring solutions are stable, adopted, and delivering intended business value post go-live.
- Partner with the Client Partner to ensure a seamless transition from project to run, maintaining continuity and client confidence.
- Identify and drive expansion into additional functional areas or business units, coordinating with Sales and the Client Partner.
- Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals.
- Ensure support, managed services, and delivery teams are operating in lockstep, with clear ownership, handoffs, and expectations.
- Monitor run-state performance across engagements to ensure outcomes align with what was sold and delivered.
- Act as the primary escalation point for support and licensing issues, coordinating resolution across teams. issues, rework, or client dissatisfaction.
- Surface patterns and systemic issues that require CP or leadership attention.
- Establish and maintain a structured governance and communication rhythm for run-state clients.
- Lead operational reviews that assess support performance, adoption, risks, and near-term priorities.
- Ensure issues that indicate project need or strategic change are elevated to the Client Partner in a timely manner.
- Maintain accurate reporting and visibility across support, licensing, and managed services.
Preferred Qualifications
- Bachelor’s degree in Business Administration or related field, or equivalent work experience
- 4-6 years of experience in SaaS account management or customer success with strategic customers
- Strong communication and relationship-building skills
- Proven ability to manage renewals and identify upsell opportunities
- Familiarity with Microsoft ecosystem (Dynamics, Power Platform)
- Skilled in CRM tools and Microsoft Office applications
- Excellent organizational and analytical skills
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive
Work Location: This position is available remotely in the United States.
Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada (up to 25%) and will be asked to attend industry events from time to time
Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the United States.
Compensation
Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
US (USD): $118,200-$177,200
Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
Health and Wellness
- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. We acknowledge that individuals from marginalized communities are statistically less likely to apply to a position that they don’t meet all of the qualifications for. We encourage these individuals to apply. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Skills Required
- Bachelor's degree in Business Administration or a related field, or equivalent work experience
- 4-6 years of experience in SaaS account management or customer success with strategic customers
- Strong communication and relationship-building skills
- Proven ability to manage renewals and identify upsell opportunities
- Familiarity with the Microsoft ecosystem, including Dynamics and Power Platform
- Experience with CRM tools and Microsoft Office applications
- Excellent organizational and analytical skills
- Ability to communicate effectively in spoken and written English
- Ability to demonstrate the company's core values
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Stoneridge Software represents the entire suite of Microsoft Dynamics 365 business solutions, Power Platform, and Modern Workplace, with focused verticals in Agriculture, Manufacturing, Construction, and Distribution. There’s no one better at providing an upgrade path for Dynamics AX, Dynamics NAV, Dynamics GP, and Dynamics CRM on-prem. The experienced Stoneridge team helps clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. Successful projects are accomplished with brainpower, grit, and a proven process for implementation. Guidance, training, and support are provided for our client community throughout implementation and beyond.
