The Role
Manage a portfolio of clients from onboarding through renewal, building relationships, conducting client reviews, addressing issues, supporting retention, and identifying upsell and growth opportunities. Maintain accurate CRM records, monitor engagement, and collaborate with internal teams to deliver strong customer outcomes. The role requires confident communication, organization, influencing skills, and experience in customer success or key account management. Hybrid work requires three office days per week.
Summary Generated by Built In
With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors.
We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.
If you’re someone who can build a great relationship while keeping an eye out for the next opportunity, this could be the role for you.
As an Account Executive, you’ll manage your own portfolio of clients, helping them get the most from their relationship with CHAS while driving retention, renewals and growth. You’ll build relationships with key stakeholders, understand what matters to them and identify opportunities to deepen their partnership with us.
What that means day to day
- Manage your own portfolio of clients, building strong relationships with key contacts and understanding what they need from their partnership with CHAS.
- Own the client journey from onboarding through to renewal, keeping customers engaged, addressing any issues and reconnecting with clients where engagement has dropped.
- Hold regular client reviews and conversations, making sure customers are getting value from the service while identifying opportunities to increase contractor connections.
- Spot and develop opportunities for growth, including upsell opportunities, and work with Account Managers when there’s potential to grow an account further.
- Keep on top of your accounts, maintaining accurate CRM records, sharing regular updates and working with teams across the business to deliver a great customer experience.
What you’ll need to be successful
You’ll have experience working in a customer success or key account environment, with a proven ability to build and maintain strong customer relationships. You’ll be comfortable managing multiple priorities at pace, staying organised and making sure your clients continue to receive a great level of service.
You’ll also be a confident communicator with strong influencing and relationship management skills, enabling you to build effective relationships with both customers and colleagues across the business.
Experience within supply chain compliance, environment, health and safety, or quality would be an advantage. We’d also welcome experience within property management or governance, risk and compliance, although these aren’t essential for success in the role.
What you'll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week.
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🍼 Enhanced Parental Leave
>🌴Generous annual leave, with the option to buy additional days
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
> 🚗 EV Salary Sacrifice Scheme
> 🚗 EV Salary Sacrifice Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Embracing AI at Veriforce
Embracing AI at Veriforce
As part of our commitment to innovation and continuous improvement, we're actively embedding AI tools and ways of working across the business. We encourage all employees to explore how AI can enhance productivity, improve decision-making, streamline processes, and create value for our customers.
The effective adoption and use of AI will form part of role expectations and will be considered as part of regular objective reviews and performance conversations. We're looking for individuals who are curious, adaptable, and excited about leveraging technology to work smarter and drive better outcomes.
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- Experience working in a customer success or key account environment
- Ability to build and maintain strong customer relationships
- Experience managing multiple priorities at pace while staying organized
- Confident communication, influencing, and relationship management skills
- Experience in supply chain compliance, environmental health and safety, or quality
- Experience in property management or governance, risk, and compliance
- Ability and willingness to use AI tools to improve productivity and decision-making
- Ability to work from the office three days per week under the hybrid workplace policy
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The Company
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
