Account Executive

A FirstCall Mechanical Company  

ACCOUNT EXECUTIVE  

Location: Remote/Northeast or North Central USA  

WHO IS FIRSTCALL MECHANICAL?  

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025. 

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.  

FirstCall Mechanical not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.  

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW  

We are looking for a motivated and results-driven Account Executive to join the team. In this role, you will be responsible for developing and maintaining strong relationships with commercial clients, identifying new business opportunities, and working closely with our operations team to deliver outstanding solutions. 

JOB RESPONSIBILITIES 

• Build and manage a portfolio of commercial client accounts 
• Conduct site visits to assess client needs and provide tailored HVAC solutions 
• Manage the entire sales cycle from finding a client to securing a deal 
• Provide professional after-sales support to enhance the customers’ dedication 
• Collaborate with internal teams (engineering, project management, service) to ensure project success 
• Meet or exceed sales targets and KPIs 

ACCOUNTABILITIES  

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry. 
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs. 

ORGANIZATIONAL ALIGNMENT  

This position is reported directly to the local VP of Business Development. 

QUALIFICATIONS  

• 10+ years of Rotating Equipment Service experience
• Ability to travel
• Proven experience in B2B sales; HVAC, mechanical contracting, or construction industry experience is highly preferred 
• Strong interpersonal and communication skills 
• Ability to understand technical concepts and translate them into client-friendly solutions 
• Negotiate agreements and keep records of sales and data 
• Self-starter with excellent time management and organizational skills 
• Proficiency with CRM software and Microsoft Office 
• Valid driver's license and willingness to travel locally for client meetings and site visits 

BEHAVIORAL PROFILE 

Language Skills 
Ability to read, understand, and apply written instructions, emails, and business correspondence. Strong written communication skills are essential for drafting professional emails, reports, and internal documents. The role requires the ability to clearly present information in one-on-one and small group settings with employees, customers, and vendors. 

Mathematical Skills 
Proficiency in basic arithmetic operations including addition, subtraction, multiplication, and division. Comfortable working with percentages, ratios, and basic financial calculations. Familiarity with spreadsheets and data entry is necessary for tracking expenses, reports, and various administrative tasks. 

Reasoning Ability 
Strong problem-solving skills with the ability to follow written, verbal, or visual instructions accurately. Ability to prioritize multiple tasks, meet deadlines, and adapt to shifting priorities. Attention to detail and sound judgment are critical, particularly when handling confidential information. 

Personal and Interpersonal Skills 
Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings. 

Physical Demands 
While performing the duties of this role, the employee is regularly required to sit, use hands for typing and other office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials weighing up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus as needed. 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.   

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.