Great role for a media-savvy and solutions-oriented professional to gain valuable client relationship management & sales experience:
Solve complex problems for varied clients
Competitive base salary + attractive commission scheme on offer
Defined career path in market-leading media intelligence organisation
Isentia is the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organisations.
We are looking to hire an Account Executive to join our team in Canberra, where you will play a crucial part in retaining and developing a large portfolio of government, automotive and higher education clients. You will deliver insights, advice, and industry intelligence to help clients achieve their communications objectives.
Shift pattern is 9 am to 5 pm Canberra time
Eligibility Requirement: This role is open to Australian Citizens, Permanent Residents, and candidates holding a valid work visa that does not require sponsorship (with a minimum of 1.5 to 2 years validity remaining).
You will be the key point of contact for clients within your portfolio
You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.
Collaborate with the account management team and sales team to understand the needs of your clients.
Regularly contact and provide solutions to assist clients with their communications requirements.
Monitor breaking news and alert your clients to relevant media issues
Enjoy the variety of the media landscape and working within a high-performing team
You are media savvy and have a genuine interest in news and current affairs, with the ability to identify issues that are important to our clients.
You thrive on building and developing meaningful client relationships
You think on your feet, prioritise, and can multitask in high-pressure situations
You are an excellent team player who enjoys a fast-paced environment
You are a problem solver who will be able to identify potential issues for clients
Previous experience working in a client success or customer service environment is desirable.
Excellent command of English
We have an open and inclusive culture where we embrace opportunities to do better and celebrate our achievements. We are an equal opportunity employer that is dedicated to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of your application.
Skills Required
- Australian citizen, permanent resident, or holder of a valid work visa that does not require sponsorship, with at least 1.5 to 2 years of validity remaining
- Media savvy with a genuine interest in news and current affairs
- Ability to identify issues important to clients
- Ability to build and develop meaningful client relationships
- Ability to prioritize, multitask, and perform effectively under pressure
- Strong teamwork skills and ability to work in a fast-paced environment
- Problem-solving skills and ability to identify potential client issues
- Excellent command of English
- Previous experience in client success or customer service
What We Do
We are the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation since 1982. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations. Isentia was acquired by UK based company Access Intelligence on September 1st, 2021 and the future looks bright as we join forces to become a global leader in media intelligence. Our mission is to create actionable insight from complex communication channels. With powerful technology and clever people, we deliver what’s relevant when our clients need it, driving decisions and opening possibilities.
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