The Role
Support the management and growth of corporate customer accounts by handling enquiries, coordinating internal teams, monitoring KPIs, preparing reports, supporting renewals, identifying service improvements, and assisting with cross-selling and upselling. The role focuses on delivering excellent customer service, sustainability solutions, and commercial account outcomes, including occasional site visits.
Summary Generated by Built In
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us?
Our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Build Relationships. Create Solutions. Make an Impact.
We're looking for a proactive and customer-focused Account Executive to join our growing team.
We're looking for a proactive and customer-focused Account Executive to join our growing team.
This is an exciting opportunity for someone who enjoys building strong client relationships, solving problems, and working collaboratively to deliver exceptional service. Whether you're already working in account management or have experience in a customer-facing commercial role, this could be the perfect next step in your career.
About the role
As an Account Executive, you'll support the management and growth of a portfolio of corporate customer accounts, helping to ensure outstanding service delivery while identifying opportunities to add value.
Working closely with customers and internal teams, you'll play a key role in coordinating activity, monitoring performance, supporting commercial objectives, and helping customers achieve their sustainability goals.
No two days are the same. From managing customer queries and preparing performance reports to supporting contract renewals and identifying improvement opportunities, you'll be at the heart of delivering a first-class customer experience.
What you'll be doing
Working closely with customers and internal teams, you'll play a key role in coordinating activity, monitoring performance, supporting commercial objectives, and helping customers achieve their sustainability goals.
No two days are the same. From managing customer queries and preparing performance reports to supporting contract renewals and identifying improvement opportunities, you'll be at the heart of delivering a first-class customer experience.
What you'll be doing
- Supporting the Account Director with the management of a portfolio of corporate customer accounts
- Acting as a key point of contact for customer enquiries and requests
- Coordinating with operational, commercial, finance, and sustainability teams
- Monitoring contract performance, KPIs, and service metrics, ensuring accurate reporting
- Preparing insights and reports for customer review meetings
- Supporting contract renewals and commercial activity
- Identifying potential service improvements and sustainability initiatives within customer accounts
- Assisting in identifying cross selling and upselling opportunities
- Monitoring industry and customer sector developments and share relevant insights with the Account Director
- Completing site visits to understand service delivery, waste solutions, and value for money
What we need from you
We're looking for someone who enjoys building relationships, takes pride in delivering great service, and thrives in a fast-paced environment.
You'll be:
- Strong organisational and administrative capability with high attention to detail
- Clear, professional verbal and written communication skills
- Commercial awareness and willingness to develop financial understanding
- Analytical mindset with the ability to interpret performance data
- Proactive, solution focused approach to problem solving
- Ability to work effectively in a fast paced, cross functional environment
- Ability to prioritise effectively and remain calm under pressure
- Strong customer focus with a “right first time” approach to service delivery
Experience we'd love to see:
- Experience in an Account Executive, Account Coordinator, Customer Success, or similar client-facing role
- Exposure to a B2B environment (waste management, environmental services, facilities management, or similar preferred)
- Experience supporting customer accounts, contracts, or service delivery
- Knowledge of CRM systems and Microsoft Office
- An interest in sustainability, environmental services, or ESG initiatives
What we offer
- Performance rewards: Competitive salary and performance-related bonus
- Driving your success: Company car provided. A full UK driving licence is required.
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
If you're passionate about delivering excellent customer experiences, building lasting partnerships, and contributing to a more sustainable future, we'd love to hear from you.
About
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Skills Required
- Strong organisational and administrative skills with high attention to detail
- Clear, professional verbal and written communication skills
- Commercial awareness and willingness to develop financial understanding
- Analytical mindset with ability to interpret performance data
- Proactive, solution-focused approach to problem solving
- Ability to work effectively in a fast-paced, cross-functional environment
- Ability to prioritise effectively and remain calm under pressure
- Strong customer focus and right-first-time approach to service delivery
- Experience in an Account Executive, Account Coordinator, Customer Success, or similar client-facing role
- Exposure to a B2B environment, preferably waste management, environmental services, facilities management, or similar
- Experience supporting customer accounts, contracts, or service delivery
- Knowledge of CRM systems and Microsoft Office
- Interest in sustainability, environmental services, or ESG initiatives
- Full UK driving licence
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The Company
What We Do
Reconomy is an international circular economy specialist that provides resource management, environmental compliance, and sustainable returns services. They help businesses transition from linear to circular models, focusing on waste reduction, resource optimization, and sustainability.
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