TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Who We Are:
TransPerfect is the world's largest provider of technology-enabled global communication and content services for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to leverage AI and simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.
What You Will Be Doing:
The Account Executive serves as a point of contact for the client, and is expected to consistently provide excellent customer service and account-level engagement support. They will manage client communications, quotes, project setup, and represent client needs and goals with internal TransPerfect production groups to ensure successful project completion and client satisfaction. In addition they will develop professional, value-adding relationships with existing clients to encourage repeat business and growth opportunities.
The successful candidate will have solid account management skills, project organization skills, excellent resourcefulness and problem solving skills, and the ability to build strong relationships with client and internal teams across multiple geographies.
Description:
Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients using consultative skills.
Lead specific tracks of work for large complex localization projects
Assist in creating and monitoring adherence to project plans/budgets
Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow.
Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
Strengthen and expand relationships with existing accounts
Assist in related business development opportunities as they arise (proposal development, meetings, and presentations)
Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client.
Compose or generate a variety of materials (e.g. reports, memos, decks, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
<10% travel (including annual conferences, client meetings) - domestic and/or international
Who We Are Looking For:
Required Skills:
Excellent written and verbal English communication skills
Bachelor's degree or equivalent
At least 1-3 years of experience in account management
Prior experience in managing complex projects a plus
Excellent planning, organizational, and communication skills
Strong Excellent interpersonal and negotiation skills
Knowledge of project management tools
A localization background is preferred but not a requirement
Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
Skills Required
- Excellent written and verbal English communication skills
- Bachelor's degree or equivalent
- At least 1-3 years of experience in account management
- Excellent planning, organizational, and communication skills
- Strong interpersonal and negotiation skills
- Knowledge of project management tools
- Prior experience in managing complex projects
- Localization background
TransPerfect Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TransPerfect and has not been reviewed or approved by TransPerfect.
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Leave & Time Off Breadth — Leave offerings can feel workable in certain roles, with PTO and occasional floating-holiday style time off described as available. Flexible scheduling and remote arrangements (notably in interpreting/contact-center work) add practical day-to-day benefit value for some.
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Healthcare Strength — Core health coverage is presented as available, commonly including medical, dental, and vision options alongside life and disability coverage. Plan choice (including FSA/HSA-style options) suggests baseline protection benefits exist even if overall sentiment is mixed.
TransPerfect Insights
What We Do
The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support
