PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
At PerfectServe, we put customers at the center of everything we do. As an Enterprise Account Manager focused on our existing customer base, you will play a critical role in expanding revenue, strengthening strategic partnerships, and advancing our mission to deliver exceptional value across healthcare. In this role, you will collaborate closely with Customer Success and Experience teams to ensure customers fully realize the operational, clinical, and financial impact of the PerfectServe platform.
What You’ll Do- Build and deepen value-driven relationships with key stakeholders in hospitals and large physician groups, including C-suite leaders (CMO, CNO, CIO, CMIO, CFO, CEO).
- Partner with Customer Success to identify expansion opportunities and align on customer goals, adoption, and outcomes.
- Lead structured discovery to understand customer priorities, operational challenges, and growth potential.
- Translate customer needs into clear, tailored value propositions grounded in measurable outcomes and ROI.
- Navigate complex healthcare buying processes, synthesize insights, and drive momentum across multi-stakeholder decision cycles.
- Identify and nurture internal champions to advance organizational buy-in and expand the impact of PerfectServe’s solutions.
- 5+ years of enterprise or consultative healthcare sales experience, ideally within hospitals or large provider organizations.
- Proven success selling complex, technical solutions into multi-stakeholder environments.
- Experience influencing C-suite leaders and collaborating with post-sale teams such as Customer Success.
- Familiarity with clinical workflows and hospital operations. Health IT experience strongly preferred.
- Strong strategic and consultative selling skills with experience in structured solution methodologies.
- Exceptional communication and executive-level presentation skills.
- High business and financial acumen with the ability to tell a compelling value story.
- Strong relationship-building and account management skills across long sales cycles.
- Highly organized with the ability to manage multiple accounts and competing priorities.
- Proficiency with CRM tools (Salesforce preferred).
- Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, Health Informatics, or a related field. Equivalent experience accepted.
- Advanced degrees (MBA, MHA, MPH) and relevant sales or methodology certifications are a plus.
- Customer-first mindset with a passion for delivering measurable value.
- Executive presence, high emotional intelligence, and a consultative approach.
- Curious, proactive, collaborative, and adaptable in a fast-paced environment.
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You will work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $120K to $140K USD plus commission per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
What We Do
PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. See our open positions at perfectserve.com/careers.
