Rider’s Advantage is a leading provider of powersports F&I products and dealership support solutions. We partner with dealerships across the country to deliver innovative protection products, operational support, and exceptional customer experiences.
Our team is committed to helping dealership partners succeed through responsive service, strong communication, and trusted expertise. We take pride in building lasting relationships and delivering solutions that help our dealers grow their businesses while serving their customers effectively.
We are looking for an Account Executive Support to serve as a key connection between Rider’s Advantage, our dealership partners, and our internal teams. In this role, you will support dealer onboarding, operational questions, customer communications, and ongoing relationship management while helping ensure a seamless experience for our partners.
What You'll Do
- Support dealership onboarding and operational setup activities
- Assist dealership personnel with remittance procedures and payment-related processes
- Serve as a trusted resource for dealership questions and operational support
- Build strong relationships through consistent communication and follow-up
- Identify dealer concerns, opportunities, and trends and communicate them to leadership
- Respond to dealer and customer inquiries through phone, email, and digital communication platforms
- Deliver prompt, professional, and solution-oriented service
- Provide contract holders with general guidance regarding contracts and claims
- Ensure a positive and consistent customer experience across all interactions
- Maintain accurate CRM records and dealer activity documentation
- Track dealer communications, tasks, follow-up items, and ongoing needs
- Manage organized workflows and ensure timely follow-up on outstanding issues
- Assist with collections follow-up and remittance-related concerns
- Develop expertise in Rider’s Advantage products and programs
- Support dealerships with iTap Menu questions and troubleshooting
- Assist dealerships transitioning through operational changes and new processes
- Coordinate with operations, accounting, claims, and leadership teams to resolve issues efficiently
Dealer Support & Relationship Management
Customer & Partner Communication
Account & CRM Management
Operational Support
What Makes You Successful
You’ll be successful in this role if you enjoy building relationships, solving problems, and helping customers succeed. You are highly organized, responsive, and proactive in your communication, ensuring that dealership partners receive timely support and guidance.
You thrive in a remote environment, can manage multiple priorities effectively, and take ownership of delivering excellent service while maintaining strong attention to detail.
Basic Qualifications
- Strong communication and interpersonal skills
- Excellent organization and follow-up abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and documentation accuracy
- Ability to work independently while collaborating effectively with a team
- Self-motivated and comfortable working in a remote environment
Preferred Qualifications
- Experience in powersports, automotive, F&I, warranty, or dealership environments
- Experience supporting dealer relationships, customer service, or account management functions
- Experience using CRM systems and tracking customer interactions
- Familiarity with collections processes or operational support activities
- Experience using communication platforms such as Podium
This Role Might Be a Great Fit If You…
- Enjoy helping customers and partners succeed
- Like balancing relationship management with operational support
- Thrive in fast-paced environments where every day is different
- Take pride in being organized, responsive, and dependable
- Want to build long-term business relationships rather than focus solely on sales
What We Offer
- Competitive compensation
- Health, dental, and vision insurance
- Paid time off
- Ongoing training and professional development
- Career growth opportunities
- Remote work environment
- Supportive and collaborative team culture
Skills Required
- Strong communication and interpersonal skills
- Excellent organization and follow-up abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and documentation accuracy
- Ability to work independently while collaborating effectively with a team
- Self-motivated and comfortable working in a remote environment
- Experience in powersports, automotive, F&I, warranty, or dealership environments
- Experience supporting dealer relationships, customer service, or account management functions
- Experience using CRM systems and tracking customer interactions
- Familiarity with collections processes or operational support activities
- Experience using communication platforms such as Podium
What We Do
APCO, established in 1984, is a leading marketer and administrator of extended vehicle service contracts, warranties, and other related products sold primarily by automobile dealers located throughout the United States. APCO has expanded its offerings over the last decade to include leading-edge training for dealership sales and finance teams. The company markets its products using the EasyCare and GWC brands, as well as other private label automobile manufacturer brands, through a network of independent agents and an internal salesforce that specialize in consulting with and servicing the automotive dealership markets. EasyCare and GWC Warranty are the only "Motor Trend Recommended Best Buy" brands in the automotive aftermarket. For further information about APCO, see www.gwcwarranty.com and www.easycare.com.
