Account Executive, Slack (Mid Market)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Slack:
Slack has transformed business communication. It’s the leading channel-based collaboration platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is a Work OS, where work happens.
About this role:
As a Slack Specialist AE, you are the experienced subject matter expert in Slack for the Korea Business Grow. You are a deep domain expert of the product, accountable for driving the pipeline and revenue growth of Slack across your specific territory and industries.
Key Responsibilities:

• You are responsible for Slack revenue growth via net new logos and growing current customers’ Slack footprint. This includes sales of new product lines, such as Agentforce in Slack, Slack Sales Elevate and Slack AI, or expanding the Slack Use Cases.

• As the Slack Specialist you may lead the sales cycle end to end, or work hand in hand with the Account Lead AE as the Slack domain guide.

• You are responsible for driving PipeGen of Slack across your designated territory working closely with a team of internal collaborators including Core AEs, BDRs and marketing.

• You are able to educate customers on the value of Slack through industry or account specific point of views

• Collaborate and work with different members of the Accounts team to build strategic adoption plans for customers

• Handling of customer communication plus organize/raise issues appropriately including: billing, legal, security, and technical inquiries

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

You will do this by:

• Educating customers on the value of our products in a consultative way

• Generating pipeline that leads to closed revenue and quota attainment

• Selling on value and return on investment vs. technical functionality

• Partnering with internal resources in order to drive additional value and expertise

• Building credibility and trust while influencing buying decisions

• Uncovering business initiatives and difficulties to map back our solutions across multiple lines of business

• Creating demand by uncovering business problems and matching them to our solution

• Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

What you should have:

• Relevant sales experience, preferably in a SaaS organization

• Experience managing a pipeline and closing large contracts with large enterprise organizations

• Excellent communication skills both with customers and within an organization

• Business level fluency in Korean language required

• Shown negotiation and closing skills

• Consistent track record of navigating within large organizations

• Ability to develop senior-level relationships quickly and effectively

• Experience presenting to senior managers and the C-suite

• Ability to handle multiple opportunities simultaneously at various stages of the buying process

• Takes an active interest in increasing customer satisfaction and deepening customer relationships

• Ability to be flexible and adaptive

• Experience with enterprise SaaS vendors preferred

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.);

• Some travel required

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a cheerful and encouraging place to work.
Come do the best work of your life here at Slack from Salesforce!

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