Responsibilities:
- Develop and manage sales and account management strategies for the US Payer and Clinical Reasoning territory and accounts to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.
- Generate new sales leads and identify new opportunities through networking and prospecting, including cold calling and utilizing the internal services provided to the sales team, by the company (i.e. marketing and public relations activities).
- Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).
- Build strong and sustainable relationships with varying levels of client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth.
- Manage and resolve escalated customer challenges and roadblocks.
- Develop and present insightful business reviews for client’s program performance that align with strategic initiatives.
- Facilitate, coordinate and actively participate in contract negotiations across commercial and regulated healthcare and insurance programs.
- Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner.
- Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth.
- Rapidly develop and maintain a strong network and deep knowledge of Smile’s products, CQL, market trends and customer environment.
- Collaborate and support Partners to extend reach and drive product adoption.
- Proactively prioritize sales and retention discussions with client(s).
- Maintain a real-time understanding of the competitive landscape to understand win-based proposals and pricing.
- Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.
- Participate in and contribute to sales planning status meetings.
- Meet or exceed established sales quotes as well as maintain a robust sales pipeline.
Requirements:
- 8+ years of relevant sales experience in payer environments with B2B software or technology sales with demonstrated revenue generation impact, managing long sales cycles and the ability to consistently meet or exceed sales quotas and targets.
- Demonstrated ability to close large and complex contracts in US Payer space, and developing complex client-focused strategic solutions for customers and prospects.
- Previously demonstrated experience in consulting with varying levels of organizations including executives.
- Strong knowledge of payer solutions function within the US, including commercial/employer-sponsored and government plans.
- Knowledge of how to build and contract bundled payer/provider service models that stretch across several areas such as, but not limited to, value based care, telemedicine, screening, and therapeutics.
- Ability to independently seek information, manage and respond to ambiguity, solve complex problems, align resources, and deliver results.
- Strives to develop self and others; demonstrates a high degree of self-awareness and seeks to constantly raise standards for self, direct team, and others within Smile.
- Ability to effectively and efficiently use software including Windows/Mac, Google Suite, HubSpot (CRM), preferred.
- Ability to travel 25-40% of the time.
Top Skills
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR.
Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including:
-Multiple FHIR versions
-FHIR Profiles
-Full text indexing of clinical records
-Type ahead search functionality
-FHIR, HL7v2 and custom ETL for data input
-Federated identity and identity provider functionality
-International character locale support
-Terminology services
-Auditing
-Smart on FHIR support
-Rapid deployment
-Extensive administrative tooling
Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations.
Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide