About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job DescriptionAs a Sales Assistant, you play a key role in the business sales cycle by ensuring the timely and accurate delivery of client proposals. You are responsible for managing the proposal process end-to-end—evaluating feasibility, securing competitive pricing, and aligning with client expectations.
You will also engage directly with clients, consistently representing QQFS with professionalism and integrity in every interaction. In this role, you are responsible for ensuring all proposals are properly allocated and delivered on time.
You will contribute to a collaborative environment within the Account Executive team and work closely with the Client Service Directors and Business Development Director, providing proposal support and proactively contributing to strategic sales efforts.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Proposal Management
- Manage the full proposal lifecycle—from feasibility assessment and pricing strategy to submission and operational handover.
- Ensure all bids are logged accurately in the MR system and delivered on time.
- Apply pricing and feasibility guidelines, leveraging market insights and fieldwork team input to ensure accuracy.
- Ensure compliance with ISO 20252 standards throughout the sales process.
- Identify when external partners are needed to ensure feasibility and competitiveness.
- Lead the delivery of client proposals, ensuring accuracy, competitiveness, and timely submission.
- Ensure all sold projects are feasible and identify inclusion of partners where needed.
- Collaborate with the Client Service Director and Business Development Director to support strategic sales efforts, primarily through proposal development and proactive engagement.
- Client Interaction
- Engage with clients during the proposal phase to clarify requirements and align expectations.
- Respond to client challenges with professionalism and insight.
- Represent QQFS with integrity, while supporting the primary client contact.
- Operational Handover
- Collaborate closely with Operations to ensure client needs are clearly understood and met.
- Provide structured and actionable documentation (IKO) for seamless project delivery.
- Monitor feedback to continuously improve proposal quality and delivery outcomes.
- Company contribution
- Contribute to revenue and profit targets by supporting accurate and competitive proposals.
- Collaborate with teams to manage the sales pipeline and ensure timely project starts.
- Identify and suggest process improvements to the Managing Director.
Knowledge, Skill, Ability:
- Communication: Effectively engage with clients and internal teams. Demonstrate attention to detail and problem-solving skills.
- Teamwork: Act as a central coordination point, ensuring timely and accurate information flow. Know when to seek guidance and offer support.
- Client Relationships: Build trusted partnerships through proactive and professional communication. Anticipate challenges and manage expectations.
- Client/Business Knowledge: Apply deep understanding of client needs to guide internal teams and enhance proposal relevance.
- Creative Thinking: Offer innovative, relevant solutions that reflect QQFS’s value proposition.
- Personal Qualities: Show enthusiasm, a commitment to learning, and a drive to exceed expectations and targets.
- Market Research experience preferred
Operating hours US time zone
Please submit your CV in English
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What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
