Account Executive – NICE CXone

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As an Account Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.

What You’ll be Doing

The Account Executive (AE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling the NICE CXone solutions focused on digital contact centers. This role will leverage our relationship as a NICE CXone partner to serve clients of all sizes looking at solutions relating to NICE CXone CCaaS needs leading with the NICE CXone Business Application product stack. The AE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.

· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.

· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to NICE CXone in a clear and concise manner to all levels of the organization.

· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire NICE CXone cloud platform leveraging your industry knowledge around multiple use cases.

· Develops strong relationships with NICE CXone Sales representatives and NICE CXone Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.

· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.

· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.

· Develops strong relationships with Interactive Intelligence and NICE CXone Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.

· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment.

What You Bring to the Role

· Bachelor’s degree in business or related field preferred.

· Minimum of 8 years related experience in selling and positioning technology products and software solutions in a high touch, consultative selling environment.

· Minimum of 3+ years of experience in CCaaS Sales or Sales Engineering.

· Strong subject matter knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel.

· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.

· Proficient in the use of MS Office products, specifically Outlook and Dynamics CRM.

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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