Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
We are seeking a dynamic and experienced Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, managing the full sales cycle, from outbound prospecting through to close. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments, including ANZ, HK, Singapore & Malaysia.
What will I be doing?- Product Evangelism: Champion Fin's product by driving its adoption and growth within the Mid-Market and Enterprise segment.
- Sales Cycle Management: Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.
- Experience: Previous experience selling into ANZ, HK, Singapore & Malaysia, through outbound and working with partners.
- Pipeline Generation: Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
- Forecasting & Reporting: Deliver accurate sales forecasts and provide clear visibility on revenue performance.
- Product Knowledge: Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.
- Tailored Demonstrations: Develop and present customized product demonstrations to meet specific client needs.
- Team Development: Engage in mentoring and development activities within the sales team.
- Customer Advocacy: Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.
- Develop compelling, tailored product demonstrations and business cases based on customer needs.
- Sales Expertise: Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.
- Track Record: Proven success in meeting and exceeding sales quotas.
- Communication: Exceptional written and verbal communication skills.
- Problem Solving: Strong ability to navigate and solve challenges in a fast-paced environment, handling both inbound and outbound opportunities across various industries and company sizes.
- Nice to have: Speak Mandarin & sold into HongKong, Singapore & Malaysia.
- Closing Skills: Demonstrated ability to close net new business in a competitive landscape.
- Growth Mindset: Exhibits intellectual curiosity, ambition, and a continuous learning attitude.
- Achievement of new-business quota and revenue targets.
- At least 40% of qualified pipeline value sourced through outbound activity each quarter.
- Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.
- Forecast accuracy and disciplined CRM management.
- Successful engagement and relationship development with senior customer stakeholders.
- Positive contribution to the wider APAC sales team and customer feedback loop.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- Catered lunch every weekday, plus a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
- Flexible paid time off policy
- Healthcare stipend towards private health insurance for you and your partner/spouse
- MacBooks are our standard, but we also offer Windows for certain roles when needed
#LI-Hybrid
At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.
Learn more about working at Fin and the benefits we offer at fin.ai/careers.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Skills Required
- Minimum 5+ years experience as an Account Executive
- At least 3+ years experience in SaaS sales
- Proven track record of meeting and exceeding sales quotas
- Demonstrated ability to close net new business
- Exceptional written and verbal communication skills
- Experience managing full new-business sales cycle (outbound to close)
- Ability to work in a fast-paced environment handling inbound and outbound opportunities
- Willingness to work hybrid and be in office at least three days per week
Intercom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intercom and has not been reviewed or approved by Intercom.
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Healthcare Strength — Healthcare is described as comprehensive across regions, with employer‑verified medical, dental, and vision coverage and related protections. Job postings and benefits pages consistently highlight strong core health benefits.
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Parental & Family Support — Parental leave is repeatedly characterized as generous for both birthing and non‑birthing parents, with employer verification on public benefits listings. Family support is emphasized across U.S. and EMEA postings.
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Equity Value & Accessibility — Role postings regularly include equity/RSUs alongside salary, indicating broad access to ownership. Total compensation descriptions consistently feature equity as a meaningful part of the package.
Intercom Insights
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal. Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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