The Role
The Mid-Market Account Executive will manage sales opportunities, lead new revenue generation, qualify leads, and collaborate with various teams to drive growth.
Summary Generated by Built In
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize customer engagement, we enable businesses to keep their 1.5B monthly active users engaged and up to date by delivering over 1.3T messages a year!
1 in 4 app publishers trust OneSignal to power their customer engagement! And we support companies in 140 countries! Our customers range from startups and small businesses just getting off the ground to established companies such as Live Nation, American Express, Whole Foods, Zynga, Bitcoin.com, and many more.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK, Singapore, and Canada - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR, and hiring in Canada is done in partnership with Rippling's EOR.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on collaboration, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
We are seeking a versatile Mid-Market Account Manager to help scale our business by deepening relationships with our existing customers — Product Leaders, Marketers, and Developers across the globe. The primary responsibility is to retain and grow revenue within an assigned book of mid-market accounts: driving renewals, identifying expansion and cross-sell opportunities, and acting as the trusted point of contact as customers scale their use of OneSignal. This is a hybrid role and you will be working out of our San Mateo or New York office two days a week. Join us in scaling the business in North America!
What You'll Do:
- Own renewal and expansion revenue for an assigned portfolio of mid-market accounts
- Build and execute account plans that identify upsell, cross-sell, and multi-product expansion opportunities
- Proactively monitor account health and usage data to get ahead of churn risk
- Lead check-in, QBR, and renewal conversations with a range of stakeholders (Product, Marketing, Engineering)
- Partner with Customer Success, Support, and Product teams to resolve technical or adoption blockers
- Identify partner and marketing opportunities to support account growth
- Evangelize new features and use cases to existing customers to drive deeper product adoption
What You'll Bring:
- 4+ years of account management, customer success, or software sales experience, ideally with renewal or expansion quota ownership
- Knowledge of regional accounts: culture, companies, currency considerations
- Demonstrated success hitting & exceeding a renewal, expansion, or retention target
- Solid collaboration skills
- Experience with Martech, Customer Experience, Mobile SDK's, Javascript and/or messaging a major plus
- Incredible attention to detail (tracking account health, renewal timelines, and follow-up with customers)
- Bring a competitive, team spirit and a growth mindset
- Bonus points if you speak/write fluently additional languages, and/or have experience managing messaging products
The New York and California base salary for this full time position is between $100,000 to $120,000, with an expected On Target Earnings (OTE) between $190,000 and $220,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
Qualities we look for:- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.
Skills Required
- 4+ years of software sales experience
- Demonstrated success hitting & exceeding a sales quota
- Knowledge of regional accounts and culture
- Experience with Martech, Customer Experience, Mobile SDKs, Javascript and/or messaging
- Fluency in additional languages
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The Company
What We Do
OneSignal is the market-leading customer messaging and engagement solution, offering mobile and web push notifications, in-app messaging, SMS, and email. Our powerful multi-channel platform enables one million businesses to deliver over 8 billion messages daily. Powered by superior architecture, OneSignal is designed to scale with your business and deliver messages more quickly and reliably than the competition. By providing an open API, extensive documentation, free accounts, and intuitive personalization and analytics tools, we help businesses of all sizes provide a seamless messaging experience to create meaningful customer connections.
