Account Executive - Mid-Market

Job Title: Account Executive, Tier 2

Location: West Coast, USA

Salary Band: $130,000-$150,000 (Base Salary)

About the role: Eltropy is seeking a Mid-Market Account Executive to drive growth and deliver exceptional results for our clients across the West Coast in the United States. In this role, you will generate new business, close deals, and manage executive-level relationships. The ideal candidate has a proven track record in high-growth SaaS sales, consistently exceeding quota, and ranking among the top performers. Experience managing mid-market accounts and selling SaaS solutions to financial institutions – particularly credit unions and community banks – is highly preferred. You will be responsible for winning new customers, expanding existing accounts, and building long-term, profitable relationships within your assigned territory. We thrive on face-to-face connections with our customers. To foster those relationships, you’ll need to travel approximately 50% each quarter.

Role & Responsibilities:

• Target and sell to top credit unions across the United States.
• Manage your territory by prospecting new accounts, developing strategic account plans, and maintaining a robust pipeline of qualified opportunities.
• Expand existing relationships to drive upsell and cross-sell opportunities.
• Advance deals through the full sales cycle, from discovery to close, and negotiate complex contracts with multiple stakeholders.
• Collaborate cross-functionally with Eltropy teams to ensure customer success and smooth implementation.
• Consistently meet or exceed sales quotas, delivering measurable results.
• Develop deep industry expertise in financial services and cultivate strong, lasting relationships with key decision-makers.
• Monitor market trends and competitor activity to identify opportunities and strengthen positioning.
• Represent Eltropy at industry events and through thought leadership to expand professional networks.
  
  

Qualifications:

• 5+ years selling into financial institutions or within the contact center/customer experience software space.
• Exceptional communication skills across phone, email, virtual, and in-person channels.
• A dynamic team player who thrives on solving problems and quickly turning insights into action.
• Driven, ambitious, and unstoppable, with a competitive spirit that fuels success and exceeds goals.
• Ability to travel approximately 50% each quarter.

Why join us?

• Be part of a dynamic, high-growth tech company with an exciting future.
• Work in a collaborative and supportive environment that values innovation and employee experience.
• Competitive compensation and benefits, including healthcare, 401(k), and professional development opportunities.
• An opportunity to make a direct impact in the way Credit Unions and Community banks manage and elevate their member experience. 
  
  

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.