Job Description:
As part of the Inside Sale team, the Customer Development Advisor is responsible to proactively manage customer programs through new opportunity identification, upsell and cross-sell execution to enable growth. This account management-oriented position will focus on customer loyalty by providing solutions to meet customer needs while uncovering and selling new opportunities for additional service signings and quota attainment. This phone-based position manages relationships and acts in an advisory role for an assigned set of Flexential’s customers to help them solve business challenges and position for new and incremental services.Key Responsibilities and Essential Job Functions:
- Builds and maintains customer relationships by actively listening to understand the organizational business objectives and goals.
- Ensures frequent communication and to keep customer educated on emerging industry trends related to customers’ IT management needs.
- Responsible for key account selling opportunities, including responses to RFPs, conducting competitive research and knowledge of Flexential’s product offerings.
- Partners with Customer Success team to help facilitate resolution of any customer issues that are roadblocks to customers experience.
- Responsible for meeting or exceeding monthly bookings/signings quotas for assigned book of business by following defined sales process.
- Tracking and management of customer activity and forecasting using Salesforce.com.
- Conduct analysis such as customer needs analysis, service gap analysis, and compliance assessments.
- Manages to key activity metrics, including outbound calls, proactive emails, scheduled meetings and inbound lead follow-up for assigned accounts.
- Responsible for maintaining reports on lead generation activity and other quantifiable sales and marketing objective measurements.
- Manage both internal and external relationships.
- Perform other duties as required and assigned.
Required Qualifications:
- 1 - 2 years sales experience in technology sales.
- Excellent phone and written communication skills.
- Strong work ethic and enthusiasm to work with a team.
- Self-starter with decision making skills, thinking in broad terms, considering the impact of entire organization.
- Familiar with Microsoft Office (Word, Excel and PowerPoint); Salesforce.com, Discover.org, a plus
- Experience with or desire to learn more about colocation, cloud and other product offerings.
- Ability to demonstrate and maintain sales processes.
- Enjoys working in a collaborative, positive, fast-paced team environment.
- Ability to partner, influence and negotiate.
- Possess general business acumen.
Preferred Qualifications:
- BA/BS preferred.
Physical Requirements:
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
Base Pay Range: The hourly range offered for this position is estimated to be $28.00 - $31.00 per hour. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission target is $25,200 based on achievement of targets and other performance indicators.
This position has the following safety hazards:
☒ Driving (must possess valid driver’s license and insurance)
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills Required
- 1-2 years sales experience in technology sales.
- Excellent phone and written communication skills.
- Strong work ethic and enthusiasm to work with a team.
- Self-starter with decision making skills.
- Familiar with Microsoft Office (Word, Excel and PowerPoint).
- Familiar with Salesforce.com.
- Familiar with Discover.org.
- Experience with or desire to learn more about colocation, cloud and other product offerings.
- Ability to demonstrate and maintain sales processes.
- Ability to partner, influence and negotiate.
- Possess general business acumen.
- BA/BS.
- Valid driver's license and insurance.
- Ability to sit for extended periods of time.
- Moderate or advanced keyboard usage.
What We Do
Flexential empowers the IT journey of the nation’s most complex businesses by offering tailored hybrid IT solutions delivered via the FlexAnywhere™ platform of integrated colocation, cloud, connectivity, data protection, managed and professional services, with three million square feet of data center space in 19 highly connected markets. Our FlexAnywhere™ Solutions allow customers to solve their most complex hybrid IT infrastructure requirements, such as reliability and performance, agility and scalability, and interconnection, seamlessly connecting applications and users.
