Senior Account Executive

About the Role:

As a Senior Account Executive you will be responsible for growing the business’ clientele in the region leveraging professional connections and relationships, demonstrating executive presence and value proposition for the CleverTap products. The position calls for a hands on and growth mindset in growing the business as well as for a strong farming/account management mindset in the SaaS sales environment with a track record of cross sell and upsell. We are looking for a candidate who has thorough experience with exploring, navigating and managing C-level stakeholders.

What will you do:

- Own the business targets for the respective account patch and grow business and influence.

- Establish and build relationships with key stakeholders within customers to understand the needs and create a compelling value proposition.

- Interact with customers, manage presentations and work through the sales cycle to achieve Q-o-Q sales quota.

- Build key account management plans and map decision makers, influencers, users within the account. 

- Have a good understanding of competitive channels that the client is using and incorporate those inputs in the key account plan. 

- You will also be responsible for retaining the assigned book of business. 

- Build a pipeline for current quarter + next quarter.

- Negotiate agreements with the customers to close the deals.

- Work with partners and scale the business through them.

- Manage the Salesforce data on a daily basis with meeting notes, sales funnel updation, etc.

- Maintain post sales interface with the customers to build long term relationship and enhance the customer satisfaction.

What are we looking for?

Must Have:

- 5+ years of experience in SaaS selling

- Stronger fit exists for those having experience in working in Startup with a go-getting, hands-on approach, plugged into a hyper-growing sales organisation

- Ability to present and articulate key value propositions to CXO’s, decision makers and influencers in the assigned account with excellent communication skills in a B2B2C setup.  

- Conceptual understanding of APIs, Webhooks, SDKs, Cloud, and SaaS technologies required

- Proven experience in account management and growing the business in the existing accounts in Malaysia region

- Knowledge of market research, sales, and negotiating principles

- Organizational and time-management skills

- Proficiency in Malay and English

Good to Have:

- Good understanding of the MarTech domain is preferred

- Number driven approach towards accounts, targets, regional planning and retention rates is helpful

- Knowledge of CRM software (eg. Salesforce) is a plus

- Revenue Achievement (Booking, ARR)

- Revenue retention (NRR)

- Sustainable revenue growth (LTV)

- Functional: Mobile marketing expertise, MarTech understanding, Result oriented

- Behavioural: Problem Solving, Consultative selling, Communication and presentation skills, Negotiation Skills

Who will you report to: Regional VP - Sales SEA

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high-growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap: 

CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.

At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.

For more information, visit http://clevertap.com/clevertap.com or follow us on Linkedin and X.

Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.