Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
The Account Executive is responsible for a designated group of FACTS clients utilizing one or more of FACTS products, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.JOB RESPONSIBILITIES:Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
Meet face to face with each client at least two times per year at school location.
Assist in the coordination of sales and product revisions to existing clients.
Work closely across FACTS Operations and technical teams to resolve client related problems and issues.
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
Actively participate in the evaluation of new product client requests
Work closely with technical support to understand the breadth and limitations of the client product solutions.
Leverage relationships to expand FACTS solutions utilized by exiting clients.
Attend trade shows, conference and other events as needed to support client communication and engagement.
Gather competitive information to assist in continually evaluating market position
Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.
Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.
Candidates must be located in Illinois, Minnesota or Wisconsin.
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.
EXPERIENCE:3-5 years of sales and account management experience.
Background in Private or public education market is a plus.
Positive, outgoing personality.
Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
Initiative.
Assertiveness.
Ability and willingness to take ownership.
Flexibility and open-mindedness.
Adept at conflict resolution.
Conscientious and committed with a high level of integrity.
Excellent relationship, sales, and account management skills.
Ability to travel and work remotely from a home office.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
Skills Required
- Minimum four-year undergraduate degree or equivalent
- 3-5 years of sales and account management experience
- Excellent communication, relationship management, sales, and account management skills
- Ability to travel and work remotely from a home office
- Candidates must be located in Illinois, Minnesota, or Wisconsin
- Already authorized to work in the United States without current or future sponsorship
- Degree or background in business and/or technology
- Background in the private or public education market
What We Do
Nelnet is a leading student loan servicer – but we’re even more than that. We provide payment technology for over 1,300 higher education institutions and 11,500 K-12 schools. We deliver world-class fiber internet, TV, and phone services to residents of Nebraska and Colorado. We help borrowers achieve their educational goals with private student loan and refinance solutions. And we help businesses boost their performance with our cutting-edge technology and trusted expertise. Each day, over 6,500 Nelnet associates in more than 30 communities across the country work to serve our customers and make their dreams possible. And we’re on the lookout for new people to help us go even further.
