The Role
Hunter-focused enterprise account executive responsible for generating net-new revenue by selling CCaaS, AI, CX and digital transformation solutions. Prospect, develop pipeline, lead complex multi-stakeholder sales cycles, engage executive sponsors, collaborate with solution and delivery teams, respond to RFPs, manage CRM pipeline, and consistently meet or exceed quota.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
Key Responsibilities
- Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
- Develop and execute strategic account plans to identify and penetrate target accounts
- Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
- Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
- Lead complex sales cycles from initial discovery through contract negotiation and close
- Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
- Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
- Manage sales opportunities, forecasting, and pipeline activity within CRM systems
- Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
- Consistently achieve or exceed annual revenue and quota targets
- Establish trusted advisor relationships with customers and technology partners
Required Qualifications
- 10+ years of mid market to enterprise level consultative solution-selling experience
- 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
- Proven success generating net-new business opportunities and closing complex enterprise deals
- Demonstrated track record achieving or exceeding sales quotas
- Experience managing multi-stakeholder sales processes with enterprise organizations
- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
- Ability to engage executive decision-makers and influence business outcomes
- Experience coordinating cross-functional teams throughout the sales process
- Strong presentation, negotiation, communication, and relationship-building skills
Preferred Qualifications
- Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
- Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
- Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
What Makes Someone Successful in This Role
- Hunter mentality with a passion for creating opportunities
- Self-starter who operates effectively with minimal direction
- Strong business acumen and consultative selling skills
- Highly organized with disciplined pipeline management
- Comfortable navigating ambiguity and building new markets
- Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- 10+ years mid-market to enterprise consultative solution-selling experience
- 4+ years sales experience in CCaaS, contact center, CX, SaaS, or customer service technology
- Proven success generating net-new business opportunities and closing complex enterprise deals
- Demonstrated track record achieving or exceeding sales quotas
- Experience managing multi-stakeholder sales processes with enterprise organizations
- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, and automation
- Ability to engage executive decision-makers and influence business outcomes
- Experience coordinating cross-functional teams (solutions, consulting, delivery, partners) during sales cycles
- Strong presentation, negotiation, communication, and relationship-building skills
- Experience managing sales opportunities, forecasting, and pipeline activity within CRM systems
- Experience selling within leading ecosystems (NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy)
- Proven success selling complex technology and professional services engagements (six-figure to multi-million-dollar deals)
- Established relationships with enterprise contact center, CX, IT, and operations leaders
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
