Support the Account Manager in achieving client satisfaction, maximizing client retention, and increasing Share Of Solutions (SOS). Ensure quality customer service by addressing and resolving client complaints and service issues. Recommend process improvements as needed. Assist the Account Manager with project development, deliverables, and billing. Act as the primary client contact in the Account Manager's absence.
- Obsess about Growth: Focus every day on making a big impact and accelerating growth. Research and resolve client billing issues, monitor client invoicing and manage aged debt issues, and assist in monitoring client SLAs, CTQs, and service rating goals.
- Always Find a Better Way: Foster positive relationships with Cartus’ internal departments and external suppliers. Explore and embrace what is possible by maintaining data integrity, creating and analyzing reports, and recommending revisions to client policies.
- Achieve Exceptional Results: Take decisive action and deliver on your commitments. Create and produce client dashboard reports, advocate for clients with suppliers, participate in client meetings, and assist in preparing for quarterly and annual client meetings, proposals, presentations, and projects.
- Relentlessly focus on talent: This role is designed to provide progressive exposure to Account Management responsibilities. The employee will develop client relationship management, commercial, project leadership, and strategic account management skills, creating a pathway toward future Account Manager opportunities.
Your Role & Accountabilities:
- Research and resolve client billing issues.
- Monitor client invoicing and manage aged debt issues.
- Maintain data integrity for client matrix requirements.
- Assist in monitoring client SLAs, CTQs, and service rating goals.
- Create and produce client dashboard reports; propose effective solutions to meet goals.
- Analyze reports related to account management issues and initiatives.
- Maintain accurate reporting by updating internal databases.
- Advocate for clients with suppliers, communicating client needs and relocation policies.
- Foster positive relationships with Cartus’ internal departments and external suppliers.
- Review and recommend revisions to client policies.
- Conduct ad hoc and routine analysis of client expenditures and volume goals.
- Participate in client meetings as requested.
- Assist in preparing for quarterly and annual client meetings, proposals, presentations, and project.
- Serve as first point of contact for initiation-related questions from clients & internal teams
- Coordinate and follow through on client action items arising from meetings, reviews, audits, and projects.
- Support implementation of new client policy and policy changes
- Coordinate set up of new client divisions and service scope, liaising with cross-functional teams to ensure compliance, commercial strength & successful delivery
- Lead continuous improvement initiatives with providers
- Lead selected client meetings, participate in strategic partnership reviews, lead project discussions
- Prepare client-facing recommendations and present findings
- Build and maintain relationships with internal and external stakeholders
- Collaborate with the Account Manager to identify opportunities to expand services and increase Share of Solutions (SOS).
- Represent the account within internal stakeholder forums and cross-functional meetings.
- Act as a trusted partner by taking ownership of defined client programmes
- Lead and coordinate client projects from project planning through implementation, including stakeholder management, timeline tracking, risk management, communication, and reporting
- Support contract deliverables, renewal discussions and governance requirements across assigned accounts.
- Analyze account trends and provide recommendations to drive value for the client and CartusHow You Succeed:
- Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.
- Obsess about Growth : focus every day on making a big impact and accelerating growth
- Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
- Always Find a Better Way: explore and embrace what is possible
- Achieve Exceptional Results: take decisive action and deliver on your commitments
- Who You Are:
Demonstrated ability to build credibility and influence stakeholders at multiple levels.
Experience leading projects or coordinating cross-functional initiatives.
Strong commercial awareness and understanding of client business objectives.
Ability to communicate confidently with senior client stakeholders.
Proven ability to manage competing priorities while maintaining high levels of client satisfaction.
Demonstrated leadership potential and desire to progress into an Account Management role.
Demonstrated ability to drive outcomes and maintain momentum in complex or ambiguous situations.
Thrives in fast-paced environments, progressing work independently
Able to provide financial management
- Experience in identifying, researching, and analyzing complex information.
- Ability to manage multiple tasks and meet specific deadlines.
- Strong client/customer service focus with an emphasis on consultative partnering and relationship building.
- Demonstrated problem-solving and issue resolution skills.
- Commercial business experience.
- Innovative and resourceful mindset.
- Excellent communication and influencing skills.
- Strong planning, project, and organizational skills.
Advanced proficiency in relevant systems and applications.
Experience You Need:
- Experience in the relocation industry or a related field.
- Familiarity with Cartus’ services and solutions.
- Ability to work collaboratively in a team environment.
- Strong analytical and critical thinking skills.
Proactive approach to identifying and addressing client needs.
About Cartus:
Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Skills Required
- Experience in the relocation industry or a related field
- Familiarity with Cartus' services and solutions
- Demonstrated ability to build credibility and influence stakeholders at multiple levels
- Experience leading projects or coordinating cross-functional initiatives
- Strong commercial awareness and understanding of client business objectives
- Ability to communicate confidently with senior client stakeholders
- Ability to manage competing priorities while maintaining high client satisfaction
- Ability to provide financial management (billing, aged debt, invoicing)
- Experience identifying, researching, and analyzing complex information
- Strong client/customer service focus with consultative relationship building
- Demonstrated problem-solving and issue resolution skills
- Strong planning, project, and organizational skills
- Advanced proficiency in relevant systems and applications
- Ability to work collaboratively in a team environment
- Proactive approach to identifying and addressing client needs
What We Do
Anywhere Real Estate Inc. is the parent company of leading real estate brokerage brands and service businesses, offering integrated residential real estate services including franchise, brokerage, relocation, and title and settlement businesses.
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