Account Director

Job Title

Account Director

Job Description Summary

Are you a senior Facilities and Property Management leader ready to take ownership of a high-profile, complex portfolio?
Cushman & Wakefield is seeking an experienced Account Director to lead a major NSW Government transport portfolio, overseeing a large-scale, multi-site operation and driving performance, compliance, and strategic outcomes.
This is a critical role focused on strengthening service delivery, leading a high-performing FM & PM team, and positioning the account for long-term success.

Job Description

You will take ownership of a large, complex portfolio (~400 sites across NSW), managing a team of Facilities Managers and Property Management support functions.

With a strong focus on Facilities Management delivery, you will ensure operational excellence, drive continuous improvement, and enhance client outcomes within a safety-critical and highly regulated environment.

This is a high-impact role on a key strategic account, offering the opportunity to shape performance, influence outcomes, and drive long-term value.

Key Responsibilities

• Lead and mentor a team of Facilities Managers, Property Manager and offshore support ensuring high performance and accountability

• Oversee end-to-end Facilities Management service delivery across a large NSW portfolio

• Act as the senior client interface, managing key stakeholder relationships

• Drive contract governance, compliance, and performance reporting

• Identify and implement continuous improvement initiatives and value-add opportunities

• Manage financial performance including budgeting, forecasting, and P&L oversight

• Ensure all regulatory, safety, and contractual obligations are met

• Support strategic initiatives to strengthen account performance and outcomes

About You

• Extensive experience in Facilities Management leadership roles (essential)

• Proven ability managing large, complex, multi-site portfolios

• Strong people leadership experience managing multi-disciplinary teams

• Highly commercial with experience managing budgets and P&L

• Confident engaging with senior stakeholders and government clients

• Proactive, solutions-focused and driven to improve performance and outcomes

• Experience in government or highly regulated environments (desirable)

Why Join Us?

• Work on a high-value, strategic government account

• Opportunity to lead and elevate a large FM operation

• Play a key role in driving performance and future growth

• Hybrid working with strong stakeholder exposure

• Join a globally recognized organization with strong career pathways

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”