Account Director

Verve is a Live Event and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, Verve is headquartered in Dublin with offices in Amsterdam, London and Singapore, and as part of The Opus Group, we have partners throughout Europe and across the globe. We have a team of over 100 full time award winning professionals spanning creative, digital, events, activation, entertainment and sponsorship departments.

It takes a special type of person to work for us, but you can expect a really rewarding experience if you do. If you would like to be a part of our award-winning team here at Verve and work with some of the World’s best loved brands, we would love to hear from you. We are always on the lookout for outstanding, highly creative people so if you have the experience, the left and right brain intelligence, the dedication and a sense of fun, we want to hear from you.

IDEAL CANDIDATE

You’re a super experienced Account Director who is committed to excellence. You are an expert at handling multiple deadlines, delivering work on time, on budget and to an outstanding standard. You display excellent interpersonal skills and are a team player who motivates others. Naturally, you will remain calm when time is of the essence and the pressure is on!

With strong previous experience, you have a great knowledge of campaign strategy and live events. You are passionate about what you do and will always get stuck into projects striving to take them to the next level in terms of creativity. You are always willing to take on more responsibility for clients or for the agency but you understand when to seek support from senior staff and are willing to mentor other team members below you. A strong communicator at all levels, you are ambitious, inquisitive about the industry, solution focused but always willing to voice your ideas and opinions.

You are an expert in your client’s business in terms of their customers, products and services and will exceed their expectations in terms of the service you provide. They will trust you implicitly and see you as an extension of their business.

You actively network within the industry and often spot opportunities to engage people with Verve and the creative work we do in order to obtain a new business meeting or an opportunity to present our ideas on how to positively impact their business.

KEY RESPONSIBILITIES

• Managing new and existing accounts from strategy and pitch, to implementation and on the ground events.
• Preparing, managing and reconciling budgets, continuous liaison with clients / stakeholders and managing their expectations, briefing, logistics and sourcing all other elements required for the event or activation.
• Take briefs accurately demonstrating that you get brands and that you understand what the client is looking for because you have the experience and you are able to add tangible value to the process.
• Penning client pitches, which support creative, innovative and strategic thought and direction. We want somebody who thinks outside the box, goes above, beyond and can deliver vision with passion and confidence.
• Excellent writing and presentation skills for new business pitches, presentations, reviews & reporting.
• Managing and delivering all elements of events and activations as well as the client accounts with the necessary level of responsibility, creativity, logical thought and accuracy.
• You are good with numbers and can effectively manage projects to ensure margin and revenue opportunities are maximised and clients get value for money. 
• Build strong relationships with both your clients, and suppliers alike liaising with them on a day-to-day basis at senior level, representing Verve as an agency.
• Execution of agreed strategy and planning with your line manager.
• Maximising your contacts in the Events industry to bring in new business to Verve. You need to have the confidence to start new business conversations by writing the creative pitch and then delivering the projects.
• Regular updates and liaise with other team members working on the client account as well as the multiple stakeholders.
• A key element of the Account Director role is to follow and review internal processes and importantly, train and monitor junior members of the team to ensure these are implemented correctly
• Be a point of escalation for both your clients and the team, lending support during complex situations and facilitating difficult conversations, where necessary
• Regular check-ins with your line manager and project lead (if not you).
• Ability to multi-task and manage all aspects of an event as well as lead projects and accounts confidently.
• Handling all aspects of the administration of the client account in a professional and timely manner, ensuring deadlines are clearly managed and met.
• Representing Verve and its clients in a professional manner at all times.

THE PERSON:

Ideally you will have 7+ years’ experience delivering excellent client service within an agency environment and, on joining our passionate team, you will take ownership of and assist on a number of accounts. You will be given every opportunity to grow and develop your career within an agency that dreams big.

• Proven experience in directing and managing large-scale corporate events as well as brand experience activations.
• Knowledge of the tech industry an advantage 
• Extensive budget management experience 
• Track record of delivering successful projects autonomously and on time 
• Strong corporate events background with hands-on experience producing and delivering a variety of events
• Great, confident communication skills, on phone, in person and by email
• Adaptable to different situations while working calmly under pressure to meet the needs of the client under tight deadlines
• Passion and drive for the Experiential & Events industry
• Great knowledge of a project lifecycle, from budget skills through to production 
• Excellent verbal and written communication and interpersonal skills
• Great experience in managing client relationships
• Excellent planning and organisational skills
• Proven track record of client and employer confidentiality
• The ability to multitask, manage projects effectively and manage the expectations of others both internally and externally
• Excellent computer skills, including Google suite and Microsoft suite
• Be a real team player who wants to get stuck in
• English language mandatory, Dutch a plus

Sustainability

We’ve been championing sustainability in our events and brand experience with ISO 20121 certification for a solid decade. We added ISO 14001 in 2023 and we proudly became B Corp certified across all three of our offices in 2024. B Corp represents our commitment to using our agency as a force for good in the world across 5 pillars: environment, community, employees, customers and governance. Both B Corp and ISO require regular audits to maintain certification. 

Diversity & Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Celebrating our inclusive and diverse culture is integral to Verve. We know that for our business to thrive and to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities. Together, we continue to build a culture that encourages, supports and empowers our employees.