Job Title
Account DirectorJob Description Summary
We are seeking an exceptional Account Director to lead, coach, and empower our client service delivery team in Melbourne. In this senior leadership role, you will own the strategic and operational delivery of services across all supplied service lines, driving excellence in client outcomes, commercial performance, and team capability.Reporting to the Head of Integrated Portfolio Management, you will play a critical role in shaping the future of property service delivery for one of Australia’s most reputable and influential brands.
Job Description
Key Responsibilities
Client & Stakeholder Leadership
Build and lead strong client relationships, serving as the key escalation point.
Partner with senior stakeholders to deliver portfolio strategies, initiatives, and service improvements.
Account & Service Delivery Management
Oversee governance, compliance, reporting, and contract obligations.
Ensure exceptional service delivery aligned with client vision and values.
Drive seamless collaboration across service lines, fostering a “One Team” culture.
Financial & Commercial Management
Lead corporate and client budgeting processes.
Monitor P&L performance, financial reporting, and optimisation of operational spend.
Identify additional service and revenue opportunities.
People Leadership
Inspire, mentor, and develop a high‑performing team.
Lead recruitment, retention, performance, and succession planning.
Innovation & Growth
Introduce new systems, processes, and enhancements.
Champion opportunities to expand service offerings and enhance client value.
What We’re Looking For
We are seeking a seasoned property services leader with the presence, expertise, and commercial acumen to operate at a senior level.
Must‑Haves
10–15 years’ experience in property services, account management, or related leadership roles.
Strong transaction/leasing experience, ideally across retail or large‑format goods portfolios.
Proven capability managing complex stakeholder relationships.
Demonstrated ability to lead diverse, multidisciplinary teams.
Highly developed communication, negotiation, and influencing skills.
Expertise in at least one key service delivery discipline (e.g., FM, leasing, asset/portfolio management).
Preferred Qualifications
Tertiary qualifications in Finance, Property, Economics, or Business Management.
Strong financial acumen and risk management capability.
Systems, technology, and data management proficiency.
Why Join Us?
At Cushman & Wakefield, you’ll be part of a globally recognised leader in real estate services. You’ll have the opportunity to make a meaningful impact, shape client outcomes, and lead a high-performing team within a highly respected organisation.
What’s in it for you:
Option for a 4‑day work week for enhanced work–life balance.
Hybrid and flexible work arrangements.
Work with a reputable global brand with a major footprint in Australia.
Genuine career development, internal mobility, and leadership growth pathways.
Supportive, inclusive, forward-thinking culture that encourages innovation.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
Top Skills
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
