Account Director

What We Do  

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.  

Who We Are  

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. We are committed to living out our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.  

Overview of the Role  

• The Account Director is a source of truth and trusted client expert for the entire SRW | C.A. team. They instinctively understand people, build strong relationships, and consistently deliver exceptional work. They deeply understand our clients’ business and translate that knowledge across internal teams. As a thought leader inside and outside the organization, the Account Director serves as a strategic advisor to clients who rely on them to champion their brand and guide meaningful work. 
• The Account Director manages key client relationships and collaborates closely with Strategy, Media, Partnerships and Creative to bring integrated campaigns to life from start to finish. They motivate the team to meet client timelines, budgets and expectations, plus go above and beyond to exceed client goals. They manage complex details and make the juggling of many tasks look easy.  Simply put, they get shit done. 
• Salary range $105,000 - $115,000 based on experience, qualifications and skills
• Fully remote but if local to Chicago, IL would observe a hybrid schedule - 3 days in office
• At C.A. we’re not looking for perfection, just people that want to commit to us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

What You’ll Do at C.A. Fortune

• Build and nurture strong, trusting relationships with client partners; serve as their strategic advisor from ideation through execution. 
  • Lead and manage integrated marketing campaigns across multiple client accounts at once, partnering with Strategy, Creative, Paid Media and Partnerships teams to ensure client goals are reflected in all work. 
  • Facilitate creative briefs and own assignment briefs to ensure teams are aligned to tasks, timelines, and deliverables. 
  • Own all project management aspects of the work you lead from timelines to budgets and everything in between. 
  • Track KPIs, performance metrics, and expectations to maintain accountability and quality across all deliverables. 
  • Lead all client meetings and internal regroups, reviews, brainstorms, etc. 
  • Create compelling decks that communicate strategy, spark excitement, and position the agency as a creative leader. 
• Stay current on digital trends, platforms, and technology; serve as a go-to resource for clients and the team. 
• Provide business leadership that helps clients grow, evolve, and expand their scopes of work. 
• Identify opportunities for innovation; enforce processes, ensure quality, and champion best practices across the entire team. 
• Manage scopes of work, maintain fiscal responsibility, and contribute to new business proposals and pitches as needed. 
• Uphold agency standards for excellent client service and instill this behavior within the team. 

What You Should Bring to the Table

• Natural leadership, relationship-building skills, and a solutions-oriented mindset. 
• Ability to balance advocating for the client with guiding internal teams. 
• Exceptional presentation skills and the ability to sell ideas with confidence. 
• Strong written and verbal communication abilities. 
• Proactive, organized, detail-oriented, and skilled at managing fast-paced, multi-project workloads. 
• Experience navigating senior-level client relationships with ease. 
• A talent for distilling complex information into a clear, actionable direction. 
• Demonstrated resilience, collaboration, positive attitude, and a drive to produce outstanding work. 
• Hands-on understanding of organic and paid social platforms (e.g., Facebook, Instagram, Pinterest, Twitter, TikTok). 
• Familiarity with digital marketing terminology and processes (paid media, SEO, etc.). 

You Will Stand Out If You Have

• A strong pulse on industry and competitive trends with the ability to translate into strategic opportunities. 
• A track record of growing accounts, upselling ideas, and negotiating SOWs or contract extensions. 
• Experience assessing and optimizing processes, tools, and workflows within client service teams. 
• Comfort taking the lead in new business pitches and offering a clear POV on how to exceed business goals. 
• The entrepreneurial spirit to constantly push boundaries, move quickly, and take responsibility for driving client and agency growth. 
• A passion for all things digital and social — and the curiosity to continually learn what’s next. 
• Experience working with CPG brands is preferred. 

Perks 

• 16 days of PTO 
• 11 paid company holidays per year 
• 2 paid volunteer days per year 
• 3 months fully paid parental leave (regardless of gender) 
• Medical, dental, and vision 
• Paid company life insurance 
• 401k with company match 
• Summer hours (half day Fridays from Memorial Day thru Labor Day) 
• Work from home flexibility 

Come As You Are 

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.