Direct Agents is seeking an experienced Account Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.
This role pays $115k-135k depending on experience, plus a bonus structure.
About Direct Agents
Direct Agents is an AI-Powered Growth Marketing Company built for brands that demand results. We drive measurable revenue outcomes for DTC marketers, subscription businesses, and B2B clients through our proprietary Kanopy platform, exclusive platform partnerships, and 23 years of performance marketing expertise. We manage $500MM in annual media spend, are NMSDC certified minority-owned, and have been recognized 8x as Crain's Best Places to Work.
The Role
Team Management - manage, coach, and inspire a team plus maintain and grow the overall business health of accounts:
- Team planning and goal setting
- Leveraging team resources to better service clients and manage account workload
- 1:1s with team members for account updates and growth opportunities
- Account allocations & budgeting within team
- Enforcing best in class client services practices on all accounts
- Managing “up” - provide guidance to senior management for continuous improvement, increased efficiency, and betterment of processes
Client Partner
- Lead and manage assigned client accounts, maintaining and growing effective communication and relationships
- Develop strong and meaningful relationships with clients to understand their objectives and provide tailored & innovative solutions
- Pro-actively manage client expectations and share new ideas
- Revenue and organic growth-mindset
- Mentor client team to develop this client partnership and strategic mindset
Campaign Strategy and Execution
- Drive forward-thinking strategy, a pulse on the ever-changing media landscape, and data-driven mindset for new initiatives and testing
- Lead the onboarding of new clients, ensuring all aspects are optimized for success.
- Work closely with subject matter experts across the agency
- Develop comprehensive campaign strategies to meet client goals and objectives.
- Workshop ideas for new channel initiatives to reach client target audiences.
- Lead QBR & client strategic planning meetings
- 7+ years of account management/client services experience specific to digital
- 2+ years experience managing multiple direct reports
- Exceptional oral and written communication skills
- Expert relationship builder with strong client service skills
- Strong leader both internally and externally
- Analytical skills required -- must have experience in MS Excel and data analysis
- Ability to think strategically on your feet
- Strong attention to detail, time management, and diligent work ethic
- Strong time management skills -- ability to prioritize and meet deadlines
This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role
Why Direct Agents
- Proprietary Technology: Work with Kanopy, our custom-built platform that powers smarter marketing decisions
- Growth-Focused Culture: 4.5-year average employee tenure, 5-year average client tenure, and a team that values innovation over the status quo
- Strategic Client Work: Partner with fast-growing brands to drive meaningful revenue growth
- Minority-Owned Leadership: Powered by diversity, passion, and innovation since 2003
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. If you have questions about the validity of this job posting, please email [email protected]
Top Skills
What We Do
Direct Agents is an independent, minority-owned digital marketing agency that specializes in performance-driven customer acquisition solutions. Founded by first-generation immigrants, Direct Agents celebrates its 19th year in business this year.
Our agency goes beyond the standard marketing toolbox through innovation in Paid Media, Enterprise SEO, Strategy, Amazon, Creative, Inclusive Marketing Strategy, Analytics, & Paid Social. Direct Agents is built to help clients achieve success through a diverse and passionate group of experts based in NYC, LA, and beyond.
We’re breaking the industry mold and leading with a diverse mindset. Here at Direct Agents, diversity isn’t just a buzzword, it’s in our DNA.
• 5x Winner of Crain’s Best Places to Work (2022, 2021, 2020, 2019, 2018)
• 42% Diversity
• 57% Female / Male ratio
• ‘WoDA’ is Direct Agents’ women powered employee resource group which works to pave the path to leadership for all women through monthly workshops
• ‘State of the World’ helps provide an open forum to discuss the social movements of our time and how we can have an impact on them
• Team and company-wide bonding events (ask us about our puppy breaks!)
• Opportunities to get involved with the community through mentorship and pro bono marketing services
• A work family that is as committed to its work as it is to having fun
Our culture offers more than just happy hours; we're fueled by excellence, collaboration, and growth opportunities. At Direct Agents, you are empowered to create your own career journey through cross-channel learning opportunities and mentorship. If you’re looking for a new role with space to directly influence the business and company culture, visit our Careers page and apply to become a “Shaper of Change!”
To learn more about our services visit www.directagents.com or email [email protected].
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