Account Director – Sydney CBD
Location: Sydney, NSW
Company: BGIS, Government Client
Employment Type: Full Time, Permanent, Hybrid (4 Days Office, 1 Day WFH post probation)
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About BGIS
BGIS is a global provider of integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on our collaborative and inclusive culture, and on maintaining high standards of safety, quality, and service.
Purpose of the Role
BGIS is seeking an experienced Account Director to oversee a large-scale social housing maintenance contract across New South Wales. Reporting to the Managing Director, you'll be the senior BGIS representative on the account, responsible for contractual obligations, financial performance and the client relationship.
This is a high-profile appointment that calls for sound commercial judgement, operational experience and the ability to build trusted client relationships. You'll guide a substantial team, supporting performance, accountability and effective delivery while keeping a clear focus on client outcomes and business results. Your approach will be visible and accessible: you'll set clear expectations, help people perform at their best, and create an environment where issues are raised early and resolved constructively.
The ideal candidate is an approachable and collaborative senior professional who brings commercial depth, sound judgement and a genuine commitment to innovation and continuous improvement. You'll be comfortable balancing competing priorities, working within a strict KPI framework, and engaging with stakeholders at every level.
Key Responsibilities
- Oversee delivery of all contractual obligations, making sure services meet KPIs and client expectations.
- Build and maintain trusted relationships with client representatives, including regular formal reviews of contract performance.
- Take accountability for the contract P&L, including budgets, cost control and margin improvement.
- Monitor and review contract performance and prepare clear performance reports.
- Represent BGIS at client meetings, governance forums and stakeholder engagements.
- Identify and reduce commercial and operational risk for BGIS and the client.
- Oversee subcontractor performance and negotiations.
- Support, coach and develop the contract team, including recruitment, performance reviews and succession planning.
- Identify opportunities to improve service delivery and grow the client relationship over time.
- Champion safety, quality and compliance across all aspects of the contract.
Education, Experience & Skills
Essential:
- Proven experience overseeing the delivery of large, complex service contracts.
- Experience managing building, construction or maintenance subcontractors.
- Significant people management experience, including supporting and developing large teams.
- Strong contract management and contract interpretation skills, with an understanding of legislative obligations.
- Sound financial management capability, including budgeting, P&L management and business planning.
- Excellent written and verbal communication skills, including presentation and negotiation.
- Strong problem-solving skills and the ability to interpret data to inform decisions.
- Excellent organisational skills and the ability to manage competing priorities.
- Highly developed computer literacy.
Desirable:
- Qualifications in contract law.
- Qualifications in building and construction management or business administration (MBA highly regarded).
- Experience within social housing, government or other KPI-driven maintenance contracts.
Workplace Flexibility
This position is based in our Sydney CBD office, close to public transport and local amenities. Following probation, you'll enjoy a hybrid arrangement of four days in the office and one day working from home.
Why Join BGIS?
Key Benefits Include:
✔ Spot recognition vouchers and $2,000 employee referral bonus.
✔ Access to Flare for discounts across retailers, energy, utilities & much more!
✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
✔ AFR Best Places to Work 2024 & 2025.
✔ Winner of Inspiring Workplaces Award 2025.
✔ Endorsed by Work180 as an employer of choice for women.
✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities.
✔ Career progression through secondments & internal mobility.
✔ Health perks including EAP, wellness programs & flu vaccinations.
How to Apply
If you are a proactive, skilled, and engaging senior Contract or Account Management professional looking to join a forward-thinking company, we would love to hear from you!
BGIS is an equal opportunity employer and we warmly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
Eligibility
To be successful in the role, applicants must have full working rights in Australia.
A National Police Check, Working With Children Check and Baseline Medical Assessment will form part of the pre-employment process.
Apply Now
Be part of a workplace that values diversity, safety, sustainability, and belonging.
Explore more opportunities at https://apac.bgis.com
Skills Required
- Proven experience overseeing delivery of large, complex service contracts
- Experience managing building, construction, or maintenance subcontractors
- Significant people management experience, including supporting and developing large teams
- Strong contract management and contract interpretation skills, including understanding legislative obligations
- Financial management capability, including budgeting, P&L management, and business planning
- Excellent written and verbal communication skills, including presentation and negotiation
- Strong problem-solving skills and ability to interpret data for decision-making
- Excellent organisational skills and ability to manage competing priorities
- Highly developed computer literacy
- Qualifications in contract law
- Qualifications in building and construction management or business administration
- MBA qualification
- Experience in social housing, government, or other KPI-driven maintenance contracts
- Full working rights in Australia
BGIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BGIS and has not been reviewed or approved by BGIS.
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Healthcare Strength — Health coverage is often considered decent to competitive, with comprehensive medical and dental plans available in several markets. Some roles highlight strong health benefits as a standout component of the total package.
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Retirement Support — Retirement programs are viewed as solid, including employer 401(k) contributions in some U.S. positions and RRSP matching in Canada. Financial planning assistance adds to the perceived robustness of the offering.
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Leave & Time Off Breadth — Paid time off and parental leave are presented as meaningful parts of the package, with PTO that can increase with tenure and paid holidays in certain postings. Flex days and vacation entitlements are also advertised in some regions.
BGIS Insights
What We Do
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS is a global leader in integrated facilities management services. More than 600 million square feet of client portfolios spanning multiple markets including government, higher education, utilities, telecommunications, financial services, oil and gas, healthcare and information in the clouds. In addition to managing a diverse portfolio of office, retail, college, hospital and industrial assets, BGIS is a global leader in the management of data centers and other critical environments
