WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
WHAT’S THE JOB?
As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.
Key Responsibilities:
- Lead revenue growth and ensure profitability for assigned accounts
- Build and maintain strong client relationships through excellent service delivery
- Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
- Manage, mentor, and inspire on-site teams to achieve performance goals
- Identify and pursue new business opportunities to drive account growth
- Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
- Oversee resource planning, scheduling, and workforce optimization
- Recruit, onboard, and train team members to support operational success
- Ensure compliance with safety standards and quality assurance protocols
- Drive client satisfaction and long-term account retention
WHO ARE WE LOOKING FOR?
- Minimum of 2 years of management experience and directing a team in facility services or related field
- Proficiency in Microsoft Office 365 and other software applications
- Ability to effectively use hand-held computer technology
- Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
- Strong communication skills with the ability to interact professionally with clients at all levels
- Ability to maintain excellent relations with People – employees, client and customers
- Familiar with health, safety and environmental management systems
- A clear criminal record check is required for this role.
Additional information
WHAT’S IN IT FOR YOU?
- Rapid advancement into leadership roles — your career accelerated!
- Mentorship from industry experts and dedicated training programs
- Exposure to a wide range of accounts and operational challenges
- The opportunity to grow within a company that values talent, mobility, and development
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND1
Skills Required
- Minimum of 2 years of management experience directing a team in facility services or a related field
- Proficiency in Microsoft Office 365 and other software applications
- Ability to effectively use handheld computer technology
- Experience recruiting, training, retaining, and managing employee performance, including progressive discipline
- Strong communication skills for professional interaction with clients at all levels
- Ability to maintain excellent relationships with employees, clients, and customers
- Familiarity with health, safety, and environmental management systems
- Clear criminal record check
Dexterra Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dexterra Group and has not been reviewed or approved by Dexterra Group.
-
Healthcare Strength — Health and dental coverage, extended medical, and health spending accounts are consistently referenced as part of the package. Feedback suggests the core medical benefits meet standard expectations for many full-time roles.
-
Retirement Support — RRSP contributions and retirement savings plans are highlighted across various roles. Feedback suggests employer-supported retirement programs are a stable component of the offering.
-
Wellbeing & Lifestyle Benefits — Wellness programs and an Employee and Family Assistance Program are promoted as part of the total package. Feedback suggests these resources provide baseline support even when the overall package is seen as average.
Dexterra Group Insights
What We Do
Dexterra Group provides support services for the creation, management, and operation of infrastructure and built assets, offering solutions in facilities management, remote hospitality, access solutions, and forestry services.
