Account Director

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview
This individual contributor manages strategic account plans, builds client relationships, and drives revenue growth across key accounts. The role partners with cross-functional teams to lead go-to-market initiatives and deliver client outcomes, including transformation and adoption of next-generation solutions. Acting as a trusted advisor, the role applies client and market insight to position TAI as a strategic partner and identify new growth opportunities.
What you will do

• Manage strategic account plans for assigned accounts, developing and executing plans to consistently meet client reinsurance administration needs.
• Build and manage client relationships as primary point of contact for assigned accounts, including key strategic clients, escalating executive-level matters as needed.
• Contribute to sales strategy and playbook development, partnering with Marketing and Product to shape effective client messaging and growth plans.
• Communicate the TAI value proposition, fully educating clients and prospects on TAI's product and services portfolio.
• Track client intelligence, market trends, and account data, developing client profiles and identifying opportunities or risks for account strategy.
• Track client satisfaction metrics and partner with internal teams to resolve service delivery issues.
• Manage client transformation initiatives, including migration to TAI Next Generation platforms, coordinating stakeholder implementation tasks.
• Partner with Business Development and Client Management Services to align account strategies, optimize pipeline execution, and identify new revenue opportunities, including Creation Re.
• Configure and demonstrate TAI software, translating technical components into terms clients understand.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in a related field required
• 5+ Years of experience in the insurance or reinsurance industry required
• Experience in Business Development or Account Management preferred
• Supervisory experience preferred
• Demonstrated proficiency with liaising with individuals across a wide variety of operational, functional and technical disciplines required
• Ability to translate complex client business needs into scalable technology solutions, with a strong understanding of cloud platforms, modern architectures (e.g., APIs, event-driven systems), and reinsurance/financial systems. required
• Proven knowledge of the North American reinsurance industry, including products, pricing, competition, practices, relevant insurance regulatory laws, and their impact on products and client company operations. required
• Exceptional oral and written communication and presentation skills, demonstrating the ability to convey business terminology that is meaningful and well received by all stakeholders. required
• Strong commitment to professionalism and highest standards of customer service. required
• Demonstrated ability to present utilizing multiple methods and tools required
• Detailed knowledge of software and systems including the basic ability to configure and demonstrate the TAI software and explain technical terms and components to clients. required
• Exceptional ability to make timely and effective decisions and produce results, takes ownership on individual goals while also effectively contributing towards overall business goals. required
• Highly advanced ability to foster a teamwork and customer service-focused environment. required
• Competent ability to comprehend and interpret reinsurance and contract documents required
• Highly advanced interpersonal skills, including negotiation, conflict resolution, and relationship building skills. required
• Exceptional skills in managing multiple projects simultaneously, including handling changing priorities and deadlines. required
• FLMI or other relevant professional accreditation preferred

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.