Account Director- Philadelphia

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

*Eligible for Employee Referrals. 

WORK LOCATION

This position is Onsite at Center City, Philadelphia, PA 19106.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARENCY

This role will offer $100,000 - $150,000 annually depending on experience, skills, and location.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

POSITION SUMMARY

The Account Director is responsible for relationship management for our Philadelphia account, located in downtown Philadelphia, in the municipal parking sector. The Account Director will serve as the primary point of contact for a major client and be responsible for responding to customer inquiries, ensuring contract compliance, tracking deliverables, communicating system requirements to the IT department, and driving important initiatives. The Account Director will be responsible for the successful delivery of day-to-day services, as well as special projects. Success in this role requires combining the ability to meet and exceed client expectations for delivery and performance with company objectives related to P&L, client retention, and growth.

What You’ll Do

• Develop and maintain strong, long-term relationships with local client.
• Management of the local team to ensure daily duties are met.
• Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner.
• Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance.
• Preparing and presenting business and account updates to the client and company management.
• Training and educating users and stakeholders on systems and services.
• Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required.
• Identifying opportunities for account growth, including upselling and cross-selling.
• Raising business concerns and needs to company’s executive and IT teams, when escalation is required.
• Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions.
• Stay updated on relevant state and local legislation and industry trends.
• Other duties as assigned.

What You’ll Need to Succeed

• High school diploma or GED required.
• 10+ years of experience in account/relationship management, preferably serving government clients (or equivalent years of experience in senior government leadership roles).
• Ability to effectively engage with elected officials and senior-level managers within city governments.
• Strong understanding of government contracting processes, including the ability to identify and comprehend local rules, timelines and compliance requirements.
• Ability to manage multi-year contract with local government agencies, including day-to-day delivery, addressing urgent issues, and coordinating tasks to support long-term initiatives.
• Strong business acumen with experience driving up-sell activities and P&L optimization, including leading successful contract negotiations.
• Strong presentation creation and delivery skills.
  

Preferred

• Bachelor’s degree in business administration, public policy, or related field.
• High technical acumen, ability to interact with clients and IT teams about technical requirements.
• Experience in local transportation, including parking, traffic management, or local mobility services.
• Leadership roles or committee positions with industry organizations such as IPMI or other regional associations.
• Established network of relationships with municipal stakeholders, consultants, or industry partners.

Physical Demands and Working Conditions

• Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.
  

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.