Account Director, Enterprise

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are redefining how the world’s largest enterprises engage with their customers through AI-powered experience orchestration. As an Account Director, Enterprise, you will be responsible for originating, developing, and closing high-value opportunities within Mexico’s most strategic accounts, engaging directly with C-level executives across industries such as telecommunications, financial services, and large-scale enterprises.
 

This is a hunter-led role designed for individuals who thrive on opening new doors, displacing competitors, and building pipeline in complex enterprise environments. You will operate at the intersection of business and technology, positioning Genesys as a critical partner in large-scale transformation initiatives, from customer experience modernization to AI adoption.
 

You will engage senior leaders including CEOs, CIOs, and board-level stakeholders, requiring a high degree of executive presence, business acumen, and credibility in navigating long, multi-stakeholder sales cycles. Success in this role depends on your ability to create demand, shape opportunities early, and convert strategic conversations into measurable revenue outcomes.
 

Joining Genesys means becoming part of a global organization that leads with empathy, innovation, and impact. This role is part of a talent pool for future enterprise opportunities in Mexico, targeting top-performing sales professionals ready to drive significant growth in one of the most competitive and high-potential markets.
 

You will be part of a high-impact enterprise sales organization in Mexico, reporting to the Enterprise Sales Director. This is an individual contributor role with significant autonomy, ownership, and visibility across the business, offering direct exposure to senior stakeholders and the opportunity to influence large-scale transformation across top-tier enterprises.
 

Key Responsibilities:

• Develop and execute a strategic territory plan focused on generating new business within enterprise accounts in Mexico
• Identify, qualify, and build a robust pipeline of high-value opportunities through proactive prospecting and account penetration
• Engage C-level stakeholders (CEO, CIO, CTO, COO) to position Genesys as a strategic partner in digital transformation and customer experience initiatives
• Drive complex, multi-stakeholder sales cycles from early-stage opportunity creation through negotiation and closure
• Build and maintain strong executive relationships to expand footprint within key enterprise accounts
• Collaborate with pre-sales, consulting, partners, and leadership teams to design and deliver high-impact solutions
• Own revenue targets and consistently deliver against quarterly and annual quotas

Required Qualifications:

• 10+ years of experience in enterprise sales within software, SaaS, cloud, or customer experience solutions
• Proven track record of consistently achieving or exceeding quota in complex, high-value sales environments
• Demonstrated success in hunting and closing new business within large enterprise accounts in Mexico
• Experience selling to C-level executives (CEO, CIO, CTO, COO) and navigating multi-stakeholder organizations
• Strong ability to build and execute territory and account plans focused on pipeline generation and revenue growth
• Experience managing long sales cycles involving multiple decision-makers, procurement, and legal processes
• Strong business acumen with the ability to connect technology solutions to measurable business outcomes
• Fluency in English (business level)

Preferred Qualifications:

• Experience selling CX, contact center, AI, or cloud-based platforms
• Background in industries such as telecommunications, financial services, BPO, or large enterprise sectors in Mexico
• Familiarity with partner ecosystems (SI, GSIs, consulting firms) and co-selling strategies
• Experience working in global or matrixed organizations

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.