Ethology’s Account Directors hold a pretty important role. They’re the head of client accounts, drivers of change, solution oriented thinkers, advisers to clients on all things business strategy, and the ones who rally Ethologists to think bigger, do better, and achieve more. In short, they live by one motto: Put our clients first, or someone else will.
Account Director
The deets.
● Establish a strategic relationship with clients and serve as a business consultant
● Uncover opportunities to drive growth (customer satisfaction & revenue)
● Guide and direct internal teams, so they can consistently perform above and beyond client expectations
● Be able to net $1M in client business per year
● Create, manage, review and analyze client facing reports
● Translate wins, opportunities and objectives to clients
● Monitor and present new and upcoming digital trends to clients
● Communicate effectively and frequently with clients
● Ensure program success, and adjust program accordingly to accommodate for changing environments
● Provide clear client feedback to internal teams
● Rally internal teams to create strategic recommendations and bring new ideas to the table
● Provide clear client feedback to internal performance teams
● Managing/pursuing contracts; upsell, amendments
Enough about us. Let’s talk about you.
● Mix of agency and in-house or client side experience
● 8+ years digital marketing, strategy or account management experience
● Strong organizational skills and a hands-on approach
● Willingness to aggressively take on new responsibilities
● Willingness to travel
● Integrity, independence and a desire to apply your skills
● Excellent organizational and analytical skills
● Ability to represent and promote Ethology and demonstrate value added service to clients
● Experience with and up to date knowledge of the entire digital spectrum, including website and mobile
design and development, social media, paid media and search engine optimization
● Proven ability to navigate and lead large brands and organizations
● Ability to effectively manage several projects and/or accounts at once
● Bachelor’s Degree from an accredited school, MBA is a nice to have
Bachelor's Degree, MBA would be great to have
Must be located in New York or Chicago
Must have 8+ years of agency experience
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's Degree from an accredited school
- MBA
- Located in New York or Chicago
- 8+ years agency experience
- 8+ years in digital marketing, strategy, or account management
- Proven ability to net $1M in client business per year
- Experience across the digital spectrum: website and mobile design and development, social media, paid media, SEO
- Mix of agency and in-house or client-side experience
- Strong organizational and analytical skills
- Ability to manage several projects and/or accounts simultaneously
- Proven ability to navigate and lead large brands and organizations
- Willingness to travel
- Willingness to aggressively take on new responsibilities
What We Do
Ethology is a customer experience (CX) consultancy that helps global brands exceed customer expectations and stay ahead of the competition. The agency specializes in solving complex customer challenges by breaking down complex problems into manageable, prioritized actions. Their expertise spans strategy, digital marketing, data science, and user experience design to drive transformational change or provide swift remedies for their clients.
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