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The Role
As an Account Director, you will be leading teams working on multiple research and intelligence projects concurrently across a variety of healthcare and pharma clients, with a focus on secondary methodologies.
This role will suit someone with strong experience in social listening, media monitoring and landscape analysis, who is confident turning complex intelligence into clear strategic recommendations for clients.
You will work closely with Edelman teams and clients to ensure research and intelligence are connected to communications challenges, business priorities and real-world decision-making.
While healthcare and pharma experience is important, we are also looking for someone who is ready to flex across other industries and sectors. The ideal candidate will be digitally fluent, AI savvy and curious about how emerging tools and technologies can enhance the way we deliver intelligence.
Responsibility
- Lead the delivery of secondary projects across key healthcare and pharma clients, ensuring work is strategic, insightful and commercially sound.
- Manage client relationships day to day, including leading meetings, understanding client needs and identifying opportunities for account growth.
- Shape intelligence approaches for pitches, proposals and live projects, selecting the right methodologies, tools and outputs.
- Translate social, media and landscape intelligence into clear, compelling recommendations for clients.
- Oversee project delivery, budgets and timelines, contributing to account profitability and high-quality execution.
- Support and develop junior team members, while sharing best practice, new tools and AI-enabled approaches across the team.
- Flex across other sectors and Edelman teams where broader intelligence support is required.
Skills
- Secondary expertise – measurement, influencer identification, benchmarking, trends identification, crisis reporting
- Digital savvy
- Demonstrates solid understanding of how to leverage research for clients
- Demonstrates technical expertise while maintaining a business-focused mindset
- Highly adaptable to different contexts and conditions
- Confidently accepts challenges
- Entrepreneurial mindset
- Highly autonomous
- Deep, proven pharma and healthcare expertise
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Skills Required
- Proven pharma and healthcare expertise
- Experience with social listening, media monitoring and landscape analysis
- Secondary research expertise (measurement, influencer identification, benchmarking, trends identification, crisis reporting)
- Ability to translate research and intelligence into clear strategic recommendations for clients
- Client relationship management and day-to-day account leadership
- Experience shaping methodologies, tools and outputs for pitches, proposals and live projects
- Project delivery experience including budgets, timelines and contributing to profitability
- Digital fluency and comfort using emerging tools and AI-enabled approaches
- Experience coaching, supporting and developing junior team members
- Highly autonomous, adaptable, entrepreneurial mindset and confident under challenge
Edelman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edelman and has not been reviewed or approved by Edelman.
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Healthcare Strength — Benefits are described as comprehensive, with health plans commonly framed as a strong part of the overall package. Mental and physical well-being programs are also emphasized as meaningful support.
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Flexible Benefits — Work flexibility is positioned as a standout, including hybrid routines and a “Work From Anywhere” option for part of the year. Flexible public holidays are also highlighted as adding practical choice to how time is used.
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Retirement Support — Retirement offerings such as a 401(k) match (and pension-style contributions in some markets) are consistently presented as a solid component of total rewards. This tends to improve overall package value even when base pay feels less competitive.
Edelman Insights
What We Do
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders. We develop powerful ideas and tell magnetic stories that move at the speed of news, make an immediate impact, transform culture and spark movements. Since our founding in 1952 by Dan Edelman, we have remained an independent, family-run company. We use our profits to strengthen our business, provide our employees with opportunities to grow, advance our industry, and serve as a responsible citizen of the world. Every day, we strive to live and work by a long-held set of core values: the pursuit of excellence, the freedom to be curious, the courage to do the right thing, and a commitment to improving society. Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities
