Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Senior Account Executive to lead Genesys’ expansion across Northeast Brazil. This is a strategic, high-impact role where you will build the region by winning new customers, activating partners, and driving complex sales cycles across the Commercial and Mid-Market segments.
What You Will Do
- Build and execute the go-to-market strategy for Northeast Brazil
- Own the full sales cycle from prospecting to closing
- Drive new business through both direct sales and partner ecosystem
- Develop strong relationships with regional integrators and resellers
- Lead complex, multi-stakeholder deals across industries
- Collaborate with pre-sales, partners, and internal teams
- Maintain accurate forecasting and pipeline management
- Travel within the region and regularly to São Paulo
What We’re Looking For
- 5+ years of experience in enterprise or commercial SaaS sales
- Strong experience in CX, CCaaS, Contact Center, or similar technologies
- Proven track record of new business acquisition (hunter profile)
- Experience working with partners and system integrators in Brazil
- Strong presence or network in Northeast Brazil (highly preferred)
- Ability to manage complex sales cycles and executive stakeholders
- Self-starter with strong ownership mindset
- Fluent English
- This role supports the Northeast Brazil territory. We are prioritizing candidates currently based in Northeast Brazil due to the regional focus of the position.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- Proven experience in SaaS sales within commercial or enterprise segments
- Consistent track record of meeting or exceeding revenue quotas
- Experience managing complex sales cycles involving multiple stakeholders
- Strong ability to engage and influence senior executives and decision-makers
- Fluency in English
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
Genesys Insights
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
