Account Development & Segment Manager

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We’re looking for an Account Development & Segment Manager in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will facilitate planning and execution of the customer segmentation strategy and provide account development support to customers in the regional segment.
LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule
YOUR RESPONSIBILITIES

• Customer Segmentation Strategies: Co-develop, implement, and refine data-driven segmentation strategies to enhance targeting, engagement, and customer experience.

• Account Development Solutions: Identify and implement lender-specific solutions and handle account-specific requests, including programs, pricing, financial structures, and other ad hoc Sales support needs.

• Collaboration: Work closely with Customer Solutions, Sales, and Data Science teams to align segmentation efforts with business objectives that drive market share growth.

• Data Analysis and Insights: Leverage data insights to personalize Sales and marketing efforts; Conceptualize and design reporting needs with Business Intelligence and Data Science teams.

• Performance Monitoring: Track customer behaviors, profitability, and key metrics; ensure business functions meet customer expectations.

• Internal and External Customer Service: Provide outstanding service to customers, Sales teams, and other business functions.

• Strategic Innovation: Develop new methods to execute segmentation and account development plans.

YOUR QUALIFICATIONS

• Bachelor’s degree

• 3+ years of business experience in Customer Segmentation, Sales, Account Development, Marketing, or Product Management.

• Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision.

• Demonstrated experience balancing potential conflicts between customer needs and business objectives.

• Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel.

• Organization, attention to detail, and a strong sense of urgency.

• Demonstrated ability to lead cross functional projects with minimal supervision.

• Analytical and critical thinking skills.

• Ability to work extended hours as business dictates and travel domestically as needed (<10%).

PREFERRED QUALIFICATIONS

• Mortgage experience preferred.

• Prior experience working in a customer-facing role.

COMPANY
Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers. We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT

We bring innovative thinking to the situations at hand

We seek out and incorporate diverse views to strengthen our outcomes

We work on challenging and rewarding projects

We offer competitive benefits:

• Hybrid work schedule

• Generous Time Off

• 40 Hours of Volunteer Time Off

• Tuition Reimbursement and Student Loan Repayment

• Paid Family Leave and Flexible Spending Accounts

• 401k with up to 5% employer match

• Fitness and Emotional Wellness Reimbursements