About Us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.
In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.
Our Commitment to Diversity, Equity and Inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
The Role
The Account Development Representative (ADR) plays a crucial role within our UK Client Relationship Management (CRM) team, which manages a £22 million bank of business spanning all sectors. Based in London, this team comprises 13 Client Relationship Managers.
The ADR will support account mapping, engagement, renewals, and business growth, as well as sales and testing of new products across FT Professional. FT Professional licenses FT content to organisations worldwide, targeting sectors such as corporate, finance, government, education, and more.
This position is ideal for someone proactive, organised, and motivated to uncover commercial opportunities and contribute to strategic account growth.
Key Responsibilities
- Conduct account mapping to identify and engage with new stakeholders and budget holders.
- Support the CRM team by setting up meetings and reinforcing the value of FT services for renewals, licence expansions, and cross-selling opportunities.
- Become a subject matter expert on FT.com and its new products/features.
- Confidently present FT’s value proposition to stakeholders.
- Identify new targets for product launches and qualify inbound leads for handover to CRM.
- Participate in working groups to refine new products or features and identify target customers.
- Monitor relevant FT events to support strategic accounts.
- Provide CRM support during client meetings and assist with B2B initiatives.
- Deliver regular reporting on successful calls, challenges, and monthly updates to the department.
Required Skills and Experience
- Exceptional communication and tact, especially on the phone.
- Strong questioning skills to uncover sales opportunities.
- Proactive attitude with a desire to learn FT products and articulate their value proposition.
- Proficient in internet research.
- Skilled at building relationships internally and externally.
- Highly motivated with a strong drive to succeed.
- Organised, with the ability to manage a fast-paced workload.
- Keen attention to detail and initiative in all tasks.
- A collaborative mindset with a readiness to work as part of a team.
What's in it for You?
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships, and opportunities to give back to the community. Full details of our benefits are available here.
We’ve embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible.
Accessibility
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected], and a member of our team will be happy to help.
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What We Do
The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.
