The Account Developer is responsible for proactively supporting public sector customers by identifying growth opportunities, expanding account engagement, and maximizing the benefits available through Staples Business. This high-velocity role utilizes a prioritized call list to drive meaningful customer conversations, uncover revenue opportunities, and support long-term customer retention and satisfaction.
What you’ll be doing:
Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
Manage the sales funnel to close opportunities and achieve reactivation goals.
Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
Provide regular progress updates on weekly and monthly revenue targets and KPIs as defined by sales leadership.
Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
What you bring to the table:
Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources, and customer purchasing data to drive productivity and customer outcomes.
Persuasive communication skills, with an emphasis on active listening.
Excellent organizational and time management skills.
A solution-oriented mindset with a focus on results and self-motivation.
Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.
Ability to thrive in a team-oriented sales environment.
Coachable, with the ability to adapt and incorporate feedback effectively.
What’s needed- Basic Qualifications:
1+ year account management or related experience
Technological Proficiency, the ability to effectively utilize CRM systems, sales tools, AI resources including experience with MS Word, Outlook, Excel, and PowerPoint.
High school diploma / GED
What’s needed- Preferred Qualifications:
Bachelor’s degree
Public Sector knowledge a plus.
Experience with business-to-business sales process.
We Offer:
Inclusive culture with associate-led Business Resource Groups.
Flexible PTO (114 hours and Holiday Schedule (7 observed paid holidays).
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Skills Required
- At least 1 year of account management or related experience
- Proficiency with CRM systems, sales tools, AI resources, Microsoft Word, Outlook, Excel, and PowerPoint
- High school diploma or GED
- Bachelor's degree
- Knowledge of the public sector
- Business-to-business sales process experience
- Ability to meet or exceed incremental sales and gross profit goals
- Persuasive communication, active listening, organizational, time management, and solution-oriented skills
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
