Greenzone/ First Mile has an exciting opportunity for a full-time Account Co-ordinator to join our dynamic team based in Newark, Nottinghamshire.
About us
We are located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
About the Role
Reporting to the Customer Operations Manager, the main responsibility of this role is to ensure all customer queries are resolved within specified SLAs to maintain contract compliance and to always deliver exceptional service.
Responsibilities will include but not be limited to:
· Managing all administrative duties in relation to the Company’s customer base.
· Accurately inputting customer collection data to ensure the Company system is up to date and for the timely completion of customer and Company reporting.
· Acting as a first point of escalation for any complex customer issues and queries for the Customer Support Team Leader.
· Instructing the Customer Support Team to process service adjustments in an accurate and timely manner, ensuring customers and suppliers are always kept up to date, and ensuring that all service adjustments are actioned in line with the customer contract or as otherwise agreed with the customer.
· Maintaining a high standard of service delivery and contract compliance and ensuring all issues/queries are resolved.
· Calculating and producing quotations within agreed parameters of margin and value.
· Assisting in the preparation for and attending customer site visits and meetings as required by the Key Account Manager.
· Supporting the wider team as reasonably required to achieve department Key Performance Indicators.
· maintaining strong relationships with customers and to act professionally and courteously at all times in all communications.
· Providing general office and administration duties as required.
Requirements
About You
You will have a strong confident personality with excellent communication skills (accurate, articulate, and professional written and verbal communications).
You will have the ability to prioritise tasks and management your time and workload efficiently. You must be numerate and be able to multi-task and meet strict deadlines.
You will also have extensive experience of working with Microsoft office package and working within a customer facing role.
Experience of working in the waste industry would be desirable but not essential.
Benefits
Benefits
· Competitive salary and benefits
· Company Pension scheme and Life Assurance scheme
· 25 days annual leave per year, plus bank holidays
· Career development and training opportunities
· Eatzone – our on-site subsidised canteen
· Subsidised gym memberships
· On-site parking
· Employee Assistance Programme
Skills Required
- Excellent written and verbal communication skills (accurate, articulate, professional).
- Ability to prioritise tasks, manage time and workload efficiently.
- Numerate with ability to multi-task and meet strict deadlines.
- Extensive experience working with Microsoft Office package.
- Experience in a customer-facing role.
- Experience of working in the waste industry.
What We Do
FirstMile specializes in front end solutions for domestic and international shippers in E-commerce and direct to consumer industries.
