Account Coordinator

Job Description:

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu Creative is an agency of dentsu.

As an Account Coordinator at dentsu Creative, you will play a key role within the Accounts team, supporting the day-to-day management of client business and helping ensure work is delivered seamlessly. This role is foundational in shaping how accounts are supported—bringing strong organization, proactive communication, and a collaborative mindset to every project.

You will partner closely with Account leads and cross-functional teams to help drive projects forward, ensuring alignment, clarity, and efficiency at every stage.

Key Responsibilities

Account & Project Support

• Support Account leads in the day-to-day management of projects and workflows

• Initiate and manage project setup, including project IDs, estimates, and billing coordination with Finance teams

• Capture and distribute clear, concise contact reports outlining key decisions and next steps

Project Coordination & Delivery

• Collaborate with Production, Creative, and cross-functional teams to support the development and maintenance of project timelines

• Help ensure all teams have the information and materials they need to deliver work effectively (e.g., briefs, copy decks, deliverables lists)

• Assist in communicating client feedback clearly and accurately to internal teams

• Maintain and distribute up-to-date project documentation

Team Operations & Administration

• Coordinate meetings and maintain weekly status reports to ensure visibility across projects

• Support the execution of day-to-day operational requests that enable smooth account management

• Contribute to improving processes and team efficiency where possible

Client & Partner Collaboration

• Build strong, respectful, and collaborative relationships with clients and agency partners

• Monitor and track competitive activity, sharing relevant insights with internal and client teams

• Help foster a positive, inclusive, and solutions-focused team environment

Qualifications

• Up to 1 year of relevant experience (including internships or co-op placements)

• Strong verbal and written communication skills

• Highly organized with the ability to manage multiple priorities and deadlines

• Detail-oriented with a proactive and solutions-focused mindset

• Comfortable working both independently and collaboratively within a team

• Eager to learn, grow, and take on new challenges

• Adaptable in a dynamic, fast-paced environment

• Resourceful in finding information and solving problems

• Passion for advertising, marketing, or creative industries

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Information

Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N]- YES

The salary range for this position is CAD $45k-$55k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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